Very professional and thorough with their assessment and remediation work, took great care to minimize the disruption and inconvenience of a very unpleasant event in our home. Was very impress at their effort in ensuring we understood the process and always kept us informed of the progress of their work.
Thanks for the review, glad we able to help.
Laundry room sink overflowed, flooding all 3 floors of our house. The crew (Andre and Cam) showed up very promptly and were exceptional pleasant. They were extremely professional and thorough. Worked diligently on drying our home in extreme temperate conditions and remain pleasant and happy. They did not hesitate to address any of our concerns and even showed us first hand the answers we were looking for.
Manager (Dave) visited our property twice and took the time to explain all details of what was happening and answer any and all questions that we had without ever seeming rushed. The crew also operated in this fashion.....taking the time and care to discuss anything that we brought forth.
Thanks so much guys!
Thanks for the review Jeremy, glad we are able to help through a stressful time.
Noticed water dripping out of a light on our main floor -- not generally a good thing. Family had used Restoration 1 for a big leak a couple of years ago and were very happy so we called them. Dave talked things over with my wife and we agreed that we could wait until the next day -- but Dave gave us a cell phone number to call overnight if anything changed. He arrived on time the next morning and did a thorough inspection. Walked through the possibilities and fortunately it was a relatively minor problem. He advised me to not have them do any formal drying work (as he thought it would be more harm than good) and didn't charge for the assessment process. He was friendly and I felt like I understood how he was thinking which was reassuring. Totally recommend them.
Thanks Kevin. Our pleasure to be of service to you.
I called David and he came within 1 hour of the phone call. He explained everything. He accommodated my work hours and came to check on the drying equipment at night. David made a stressful situation less stressful.
Thanks for the review Justin. It was a pleasure working for you and Kitty.
The guys had to lift the carpet, take down the walls, remove insulation, dry everything out, replace the underlay (carpet was able to be saved) and put everything back together. Job isn't complete yet but the guys are cheerful, awesome at explaining what needs to be done and why, and just great to have around in such shit circumstances. I'd get them back anytime!
Thanks For the review Tom. Your daily jokes made our time there all the more pleasant.
I strongly recommend Restoration-1 and thank them for the timeliness and quality of their work. Due to the faulty seals within the exhaust pipes from two new high efficiency furnaces installed in 2014, water slowly leaked from these pipes into the basement wall over perhaps the last three years. This first led to water collecting around a window-jamb immediately below the pipes. The water then dripped into the insulation behind the gyproc and saturation of the gyproc-wall itself. Mold developed. Our home insurance firm would not cover the damage, as they concluded it arose from faulty workmanship when the exhaust pipes were installed and because they do not cover damage caused by mold. The remediation firm that typically works for the insurance firm chose not to undertake the required remediation work, as it would not be covered by the insurance firm ... even though we agreed to pay for the work ourselves. We then contacted Restoration-1 for assistance. The owner-manager of Restoration came to our home within 90 minutes of our call, assessed the problem, and prepared an written estimate of remediation costs, which they honoured. They began remediation work the next day. As soon as the wall was opened-up, the furnace-installers replaced the leaking pipes. As soon as the leaking was stopped, Restoration-1 carefully removed wet gyproc-wall and wet insulation. They treated the mold, and then set drying machines in place to dry-out the area. Then then provided a second written estimate for the restoration work (now that it was clear what would be required), and they honoured that estimate too. In fact, they reduced the actual price for the restoration once it became clear that certain work they had planned for was not actually required. Three days after completion of the remediation, Restoration-1 returned, to install new installation, a vapour barrier, and new gyproc. They also painted the reconstructed wall. Their work was completed with care and haste. David and Andre were very pleasant to deal with. David, the owner and general manager, kept me informed daily of his plans for the day ahead, and he honoured every time-commitment made to me. An excellent firm to deal with. Thank you greatly for your work on our behalf.
Thank you very much for your kind comments Sam, it was a pleasure working with you.
At Restoration 1 we specialize in water damage restoration services. We also offer mould remediation, fire and smoke clean up and storm response services. We take care of cleaning up any water leak with our extraction service and state of the art drying systems.
We can help you to remove of all the water, dry your carpets, floors, walls and furniture to restore your home or office to its original condition or even better. We perform restoration services for both residential and commercial properties.
No job is too big or too small for us. Since we work with the insurance company, but not for the insurance company, our commitment is to you, the property owner and your needs. Restoration1 will take complete care of you and guide you through the entire process of getting your property back to normal as quickly as possible. Please read on to find out how we can be at your assistance.
At Restoration 1 all of our technicians are fully trained and certified by the IICRC to ensure they have the expertise to provide the highest level of service to you.
Restoration 1 works twenty-four hours a day, seven days a week to provide excellent customer service and dependability when disaster strikes. Our technicians are available at all times to provide any service needed to our customers. With our immediate response...