Jrd Pool & Spa

Swimming Pools, Spas & Hot Tubs
Calgary AB T2Z 0J9
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

98%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2021 winner 3 timesBest of 2021winner 3 times

Reviews for Jrd Pool & Spa

Average customer rating:
10 10 (49 reviews)

Sort by

Joe S.
Joe S.
1 review Calgary, AB
10/10

Hot tub repairs

Within 20 minutes from initial phone call they were at my house to repair my tub. Great pricing, great service. I will be recommending them to everyone I know with a hot tub.

Was this review helpful?
Company Response

Thank you for the kind review Joe. We pride ourselves on being there for our customers in a crisis.

Anthony
Anthony
1 review Fernie, BC
9/10

hot tub circ pump

John was prompt at answering the phone. Quick reply on tests. Knew exactly what I was talking about. Ran through a bunch of diagnostics with me. Eased my worries about my tub freezing up and offered some suggestions to prevent potential problems. Even seemed familiar with my hot tub brand and model despite it being almost 20 years old and original manufacturer having gone out of business years ago. Overall, extremely happy with the service.

Was this review helpful?
Company Response

It was our pleasure Anthony. I'm glad we could get you back up and running quickly.

carney.trisha
carney.trisha
1 review Calgary, AB
10/10

Hot Tub

We moved into our new home in the summer and our hot tub pump quit workings a few weeks later. Jon came out and replaced the pump straight away and continued to answer our calls about all the things we didn’t know about hot tub maintenance without hesitation. Since then another part broke and he kindly came out straight away to replace it. Jon is super friendly and very knowledgeable. We are very happy with his work.

Was this review helpful?
Company Response

Thank you for the kind review. It was a pleasure serving you :)

Lorrie
Lorrie
2 reviews Calgary, AB
10/10

Hot Tub Repair

Our hot tub started malfunctioning in the middle of the night - very loud and lights flashing. In light of day I started searching and phoning for hot tub repairmen. Having a bad experience with repair previously and a bit skeptical on good (possibly fake) reviews these days, the process was daunting. I called and left messages for a few. Jonathon at JRD had not only good reviews but I liked that they were specific. He was quick to respond and talking to him gave me further assurance that he was the one I should go with. He was here even before I got return calls from some. He did not disappoint! He kept me informed every step of the way and validated my concern for keeping costs down. It was an older tub with no local supplier of parts so Jonathon phoned the manufacturer in the US and found a supplier in Ontario. The part was ordered for half the price. Prior to ordering the part Jonathon did further research and performed additional diagnostic to give further assurance that the Part being ordered (the Controller) was in fact the problem. He worked with us late one night (FaceTime) to bypass the damaged Controller and ensure our hot tub water stayed heated in freezing temperatures until the new Controller could be installed. His service cost was extremely fair given the time (including off hours) he put into this repair. Honestly, I rarely write reviews. They take time. This one derserved the time. If you need an extremely qualified, honest, hard working, reliable hot tub repairman, that will fully guarantee his work, look no further!

Was this review helpful?
Company Response

I'm glad I could help you Lorrie and put your mind at ease. Thank you for the kind words

Kyley
Kyley
1 review Calgary, AB
10/10

Hot Tub Repair

Jonathan was on time, professional, extremely knowledgeable and even fixed some wiring that we didn’t know was broken. I asked for repair just yesterday and he was here this morning with all parts.
He was extremely thorough, and explained how to avoid any other issues that may come up. He is definitely our new hot tub guy and highly recommend him to anyone!

Was this review helpful?
Company Response

Thanks Kyley. It was our pleasure to get you back to soaking once more :)

Alex in Calgary
Alex in Calgary
1 review Calgary, AB
10/10

Great service and advice

I had Jonathan servicing our Jacuzzi for two times now and both times it was excellent by all standards. First time I called Jon after getting frustrated with one of Jacuzzi authorized places which charged me upfront without providing any solution to the problem and clearly taking advantage of this brand's exclusivity. Jon happen to be in the neighborhood and was not only able to identify the problem but also to find a generic part that saved me a lot of money. He explained me all the components of the final cost and also fixed a leak which was not part of the problem that I called him for. All-in-all it was fast and great service with no inflated costs.
Second time the central control panel gave in (I got the Jacuzzi with the house and it has quite a few years on it) and Jon suspected that the mother board has to be changed. Since he would have to purchase all the parts from authorised supplier Jon suggested I deal directly with the supplier and did not charge me for his service (!!!). He also called the supplier to make sure they know exactly what part I would need and I was able to get this done very efficiently and for the minimal cost. Needless to say I remain very impressed with Jon's integrity and professionalism that is rare these days. Jon remains my to-go guy for all hot-tube issues and I would highly recommend him for anybody who cares for good workmanship and stellar integrity.

Alex (Calgary)

Was this review helpful?
Company Response

It was my pleasure Alex to make sure you get the best possible service. I'm glad to hear your tub is back up and running

Cory.K
Cory.K
3 reviews Calgary, AB
10/10

Hot Tub Maintenance

John came by and did a full drain and clean of our hot tub and provided a tonne of best practices for maintaining it go forward. He was super knowledgeable and was very generous with his time and prices. We will definitely be using his services again. Best customer service we've had in a long time!

Was this review helpful?
Company Response

It was my pleasure Cory enjoy your newly cleaned spa this frosty weekend :)

haroldsm in Calgary
haroldsm in Calgary
6 reviews Calgary, AB
10/10

Great service and very knowledgeable.

Was having problems with tub heater. Johnathan was on time actually early! He guessed at what he thought it might be in about 15 minutes. He gave the the other options of what it could be if his first guess wasn’t right. He said we’ll try this and if it doesn’t work I’ll take the parts out and won’t charge you. Luckily he was right from the beginning. It was the cheapest repair of all options.I would recommend him to anyone that has hot tub issues. It’s nice to have a person that is knowledgeable and he was able to teach me a couple of things too!! Thanks!!

NEW JOB OCT.28
The heater had been working fine since John had been here. He had warned me about the heater, it had been shorting out but he said it may get me through the season or give out in a couple of weeks. Well guess what? It didnt take long to go it started to jump the breaker. John came within a day and rediagnosed it to be the heater. He drained the tub and had the heater changed within about an hour. We are retired so his 10% seniors discount helps. He is also very knowledgeable about water settings & chemicals. Thanks again John. You are definitely my hot tub go to guy.

Was this review helpful?
Company Response

It was a pleasure to be of assistance to you Harold. Thank you for the kind words and review

Bart in Calgary
Bart in Calgary
3 reviews Calgary, AB
10/10

Hot Tub Diagnostic and Repair

Had a broken down hot tub that had been lowered into a low access deck cavity. Despite the difficult placement the contact from JRD was able to identify what needed to be done and execute the fix in a timely manor. His care and attention to detail were very reassuring during the process and although the repair cost was expensive, due to the nature of the replacement parts, we were confident we would get the problem resolved correctly the first time. I will be using JRD Pool & Spa for all my spa needs moving forward and would highly recommend them for your maintenance or repair needs too!

Was this review helpful?
Company Response

We appreciate the kind words Bart and are glad we could get your awesome parents back into their little piece of paradise.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Jrd Pool & Spa

Welcome to JRD Pool & Spa.

With over 12 years experience in both the commercial & residential pool and spa industry we are well suited to service most any need your hot tub or pool may require. We are fully insured and CPO Certified.
At JRD we believe in giving you the customer service you deserve.

- Flexible hours
- No extra charge for holiday, emergency or weekend service calls
- Phone support past business hours

Call us today to schedule your appointment.

CATEGORIES
Swimming Pools, Spas & Hot Tubs
SERVICES
Hot Tub Repair, Hot Tub Service, Hot Tub Chemicals, Hot Tub Parts, Hot Tub Filters, Hot Tub Accessories, Hot Tub Covers, Pool Chemicals, Pool Accessories, Pool Maintenance, Pool Service, Pool Parts, Pool Repair, Pool Filters, Commercial Pool Service, Commercial Pool Maintenance, Commercial Pool Service Contracts, Customer Training (Water Balancing, etc.)
BRANDS
Able to service most any brand of spa or pool. We do not carry any specific brands at this time.
SPECIALITIES
Phone Support past Business Hours No extra charge for Emergency and Holiday Calls! Superior Customer Service
WEBSITE
https://www.jrdpoolandspa.ca/
YEAR ESTABLISHED
2017
NUMBER OF EMPLOYEES
1
PAYMENT METHOD
Cash, all major Credit Cards, Debit
LICENSES
CPO Certified (Certified Pool & Spa Operator)
LIABILITY INSURANCE
Yes
PROJECT MINIMUM
$100/Hour
PROJECT RATE
Depending on many factors. Call us for a quote today!
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.