Abbey Road Stone Masonry & Landscaping

Masonry & Bricklaying
Toronto ON M4C 4Z2
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Masonry & Bricklaying
Abbey Road Stone Masonry & Landscaping
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22%

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Review for Abbey Road Stone Masonry & Landscaping

Average customer rating:
2 10 (1 reviews)

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Private User
Private User
Private User reviews Toronto, ON

First Review

2/10

Major problems with masonry work done by Abbey Road Stone Masonry & Landscaping

A few years back, Kyle quoted the masonry and landscaping of our front garden and driveway in East York. His creative designs were great, he seemed very honest and motivated and so we awarded the project to him, as he showed us photographs of other properties he had recently done work on. The job took over 3 x the amount of time that Kyle had told us it would which was very disruptive. Often, his team would arrive at 9, stay for a couple of hours and be gone for the rest of the day. Some days they wouldn't show up at all. As our entire front yard, driveway and steps were dug up this was quite disruptive. After it was done, it looked very nice. However, very soon, after just one winter, the garden retaining wall began to lean over and heave to the point of bricks falling over into the driveway. Even worse, for some reason, Kyle sloped the flagstone landing toward our house instead of away from it. The result was that our basement became disastrously flooded in the winter every time there was a thaw, and again in the spring. Desperate, we tried to reach him in the winter, but he was in Thailand for several months and could not be reached. After that he did not return our calls at all. Kyle had promised us personally that if there were any problems he would take care of them and make them right, then he promptly stopped returning our calls the minute he realized there were big problems with his work. This company left us high and dry. We never heard from him again. Repeated attempts to contact him were futile. He had been paid for the job and had no intention of coming back and fixing these problems. We had to have two companies break apart and re-do the work Kyle and Abbey Road had done at our own expense which ended up being over $14,000. When the garden retaining wall was deconstructed, it was discovered that no adhesive had been used below the top 3 rows of bricks, and no drainage had been provided within the front garden, which added to the "heaving" over that winter. I would never use this company again and would never recommend them.

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