They sent 3 mover which was not enough. One of them was not working really. The office staff was not answering my phone or email on the moving day. It took them 9 hours to empty a 3 bedroom townhouse and 5 hours to just drop everything on the new house hallway. I disassembled all my furniture myself and obviously they didn’t have time to assemble anything. I colour code all my boxes and had room number on them but nobody pay attention. I think their estimation is the problem since they told us it will take 9-12 hours with disassembly and assembly of the furniture but it took 14 hours with out any assembly.
It was midnight when i had to asked them to Just empty the truck and leave. The mover were good at wrapping my stuff
and there was no damage but I don’t recommend them.
- Approximate cost of services:
- $2,200.00
- Company Response
Hello shabi,
Thank you for sharing your experience with us.
To move average of 3 bedroom house, we are usually sending our biggest truck 28ft, with 3 professional movers.
unfortunately we couldn't answer to your call during the day, as we were extremely busy that day and we are sorry about that, but we did send you a very good movers and good guys to help you with your move and with the process during the movethe estimate that we gave you was for average 3 bedroom townhouse and apparently you had more than the average.
Your move took 14 hours, but we deduct 1.5 hours for you like you asked us to do to make you more satisfied. we did that for you as a goodwill
the total hours that you paid for, was for only 12.5 hours instead of 14 and there's no any damages. From our end, this is the most important thing for us when we are providing our service to our customers
We wish you all the best at your new home
Thank you,
Power Moving Team