Completely Unprofessional, Damaged Items
The worst moving experience. J and J was completely unprofessional from start to finish, had very delayed communication, arrived late on moving day without advanced notice, and damaged my furniture. The crew was inexperienced and treaded my belongings very carelessly, and got upset when I told them to be careful. When I expressed displeasure with the service, the owner was exceptionally rude. Once I saw the damage on the items and contacted them, they didn't respond for days and didn't address the situation.
- Approximate cost of services:
- $700.00
- Company Response
I sent an email explaining the crew was running late to which you responded thank you. I apologize that they were 30 minutes late.
We had a truck with the mechanics but when I went to pick it up the night before but it wasn't fixed properly. I rented a truck for your move and that was the reason for the delay.
We provided a discounted rate. All the traveling to Hamilton and back to Toronto was charged at the 2 man rate although we had 3 men working. The guys were all super polite and experienced. We were advised by you not to wrap your belongings and Mike explained to you there will be no insurance protection on the furniture. A few days later you started saying things are damaged after you asked us not to wrap the items. We have addressed the issues you have brought up in your review. Our repairman was given your phone number to hopefully resolve.