J and J Moving Company

Moving & Storage
Toronto ON M2M 2M2
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HomeStars  >  Moving & Storage in Toronto  >   J and J Moving Company  >  Just a terrible experience on so many levels
Private User
Private User
Private User reviews Toronto, ON
1/10

Just a terrible experience on so many levels

I was so disappointed with my entire moving experience and would not recommend at all. First off, they were 30 mins late, cutting into the elevator booking time which was a strict 2 hours. We told them this at the get go, but they were still very slow moving. I was also told they would come early to disassemble the bed, but that didn't happen since they were late. One of the guys was clearly very inexperienced - e.g. he lifted the kitchen island by the towel rack (seriously?), the other guy was constantly yelling at him to reposition himself, and he just stood around half the time looking lost. They eventually ran out of time so didn't wrap any of the remaining furniture. Well, guess what? The door of the kitchen island banged against the elevator and completely fell off, and there's now a gaping hole in the back of our wardrobe because something fell on it in the truck. They got upset at us when we tried to wrap things up or move small items...basically told us to just stay out of the way. But near the end, they were rushing so finally asked us to jump in and help move stuff. They also took 50 mins to get to our new place (vs it took us 20 mins) and we left at the same time. Lastly, they did not wear any PPE during the entire move. No mask, no gloves. This was just a terrible moving experience from start to finish.

Approximate cost of services:
$700.00
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