Garage door hardware replacement
I closed the garage door one morning and discovered that it was slanted. It was on the ground on one side and about two inches off the ground on the other. It was impossible to open or close using the motor and the car was stuck inside. I assumed that the cables needed adjusting and called Fix It Right because I didn't want to mess with the spring.
I was expecting to wait a few days before getting a service person out, but they sent someone within a couple of hours. They diagnosed a broken cable and pointed out that all of the door hardware was rusted out and likely to fail. They gave us three options: Replace the cable ($350), replace all the hardware ($850), or replace the entire door ($2600). We went with the middle option since the other components would have failed fairly soon anyway. They switched everything out in about 90 minutes and the door is now working perfectly. It's a lot quieter than it was before; I didn't know that doors are not supposed to sound like small aircraft but presumably that was our crummy hardware.
- Approximate cost of services:
- $960.00
- Company Response
Thank you for sharing your experience with Fix It Right. It's great to hear that they were able to respond promptly and provide a solution for your slanted garage door issue. The fact that they sent someone within a couple of hours shows their commitment to customer service.
The diagnosis of a broken cable and rusted door hardware was unfortunate, but it's good that they pointed out the potential for future failures. It seems like you made a wise decision by going with the middle option of replacing all the hardware. This way, you not only fixed the immediate problem but also prevented any potential issues down the line.
It's also interesting to learn that your garage door is now quieter after the replacement. It seems like the previous hardware was causing unnecessary noise. Now that everything has been switched out, you can enjoy a properly functioning and quieter garage door.
Thank you for sharing your positive experience with Fix It Right. Their efficient service and effective solutions are commendable. If you have any further issues or need assistance in the future, I'm sure they will be happy to help.
Best regards,
Fix It Right Garage Doors