Stannah

Elevators, Lifts & Ramps Installation & Service
Markham ON L3R 5L9
Write a Review
Write a Review


Facebook
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

95%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of the Best '22 
Best of Award '22 winner 4 timesBest of the Best '22 Best of Award '22winner 4 times

Reviews for Stannah

Average customer rating:
9.8 10 (90 reviews)

Sort by

Private User
Private User
0 reviews Port Perry, ON
10/10

Chair Lift installation

The sales rep, Jamie, was polite and knowledgeable. He has also followed up to confirm that we were happy with the work.
The installers (B & B) were punctual, very efficient and cleaned up very well.

Approximate cost of services:
$7,200.00
Was this review helpful?
Company Response

On behalf of the entire Stannah team, thank you for your wonderful words. We strive to help our customers by making buying a stairlift easy and an enjoyable experience. Thanks again.

Private User
Private User
Private User reviews Oakville, ON
10/10

Very Happy!

Very happy with the product and the service. Steve was here to quote promptly and the installation by Ben was done to perfection! Thanks for your professionalism! Norm

Approximate cost of services:
$5,100.00
Was this review helpful?
Company Response

Hi Norm, thank you for taking the time to deliver feedback on your Stannah experience. We're thrilled that you are very happy with your stairlift and our service. All the best to you.

Private User
Private User
0 reviews Peterborough, ON
10/10

Excellent Service

As the friend of the person who purchased the stairlift, I would highly recommend Stannah. First, I met Jamie the salesperson, who came to my friends house to give a quote. He was very thorough and thoughtful and followed up with the person who purchased the lift. A temporary lift was installed in a timely fashion by Dan and Dan. They were also excellent. I would highly recommend this company. The staff are amazing to deal with.

Approximate cost of services:
$14,655.00
Was this review helpful?
Company Response

Thank you for sharing your experience, and that of your friend. Please enjoy the new Stannah stairlift.

Private User
Private User
0 reviews Toronto, ON
10/10

Stair lift

Staff is very friendly and knowledgeable and were excellent at making sure that we were comfortable with the stair lift and it's operation before we purchased it with the display unit in their office. It was a straight lift and due to health issues they expedited the install date for us. The install was done in 4 days. Installer was fast and clean, no mess was left behind. Before he left once again went through all operations of the unit and made sure we were comfortable with it. It has been 8 weeks since the install and there have been no problems at all. I would recommend Stannah Canada to any one on need of a stair lift. Thank you to all the staff.

Approximate cost of services:
$4,800.00
Was this review helpful?
Company Response

Thank you kindly for your feedback. We are pleased to hear that your new Stannah Stairlift has met all your needs and that our staff exceeding expectations. All the best to you.

Private User
Private User
Private User reviews Toronto, ON
10/10

Installed 2 Siena Stairlifts

The Stair Lifts are easy to use and a welcome addition to help me enjoy my home.
Stannah people are polite, patient, professional
Initially met Steve who explained the product and features and answered all questions clearly. Described electrical needed.
Ben and Ben provided neat and clean installations. Also answered all questions and made sure I could "travel' safely.

Suggest the Stannah phone system be more customer friendly

Approximate cost of services:
$8,500.00
Was this review helpful?
Company Response

Thank you for your feedback and compliments of our Stannah team members. We hope you enjoy many years of safe travel on your new Stannah stairlift.

And we appreciate your feedback on the telephones. We very recently upgraded our telephony to improve the customer experience.

Dene Yvonne
Dene Yvonne
1 review Markham, ON
10/10

My Husbands Chairlift

Kris was our technician for the installation of our outside chairlift installation. He was extremely efficient, courteous and knew his product well. After installation he carefully explained how everything worked. Since it is hard for my husband to navigate the long flight of stairs from our porch, this chairlift is going to make our lives so much easier. If all of your technicians are like Kris, your company will be in business for a long time.
Dene...A very satisfied customer in The Bronx

Approximate cost of services:
$5,000.00
Was this review helpful?
Company Response

We are always happy to hear from our customers. Thank you for taking the time to share your experience and all the best to you both.

Private User
Private User
Private User reviews Halton Hills, ON
10/10

Stairlift Installation

Very professional, knowledgeable installer who answered all my questions. Excellent product. Highly recommend. Very easy to use.

Approximate cost of services:
$3,500.00
Was this review helpful?
Company Response

Providing our great products is important as is ensuring that you are comfortable using the stairlift. Thank you for your kind words.

Private User
Private User
Private User reviews Pickering, ON
10/10

Stannah Stairlift

Christy from Stannah Stairlift came to our home to take measurements. Christy was extremely courteous, polite and very helpful with our questions and concerns, and answered all with a warm friendly smile!
When our Stairlift was ready we were notified several days prior notice, and the Installation was quick, and efficient. The Installers were vastly knowledgeable, and took the necessary steps to ensure we were comfortable operating our new Stairlift.
Stannah Stairlift we recommend to anyone wishing to install a stairlift, the customer service is exceptional, and a beautiful, quality stairlift that makes us safe and secure when taking up and down our stairs, Thank you!

Approximate cost of services:
$14,900.00
Was this review helpful?
Company Response

On behalf of the Stannah team, we thank you for your feedback. We trust that you will enjoy the safety and convenience of your new stairlift. All the best.

Trevor Leader
Trevor Leader
0 reviews Toronto, ON
0/10

Heartless

This could be a be a novel but the condensed version is as follows:
Purchased lift and recipient (father) passed within a month of ordering.
Contract states you must cancel by 3 days of initiation to receive deposit.
Otherwise, no matter where the state of the product is in manufacturing or shipping, you lose it all.
So instead of checking if it’s been shipped and maybe you can recoup some funds in logistic savings, or partial manufacturing, you are told sorry you missed the 3 day cut off
We managed to wrestle 30% from the deposit but only after several uncomfortable conversations with the manager.
One would think a company that services those in need of a life altering service they didn’t want but are generally forced to purchase to maintain quality of life, would have compassion?
Wouldn’t you?
Apparently they provide a wonderful, quality product. I can’t confirm nor deny.
Judging from the reviews I’d say they do. But this isnt about the quality of a stairlift, it’s about the clientele that pass prior to receipt of product.
It only takes a few moments to check rather than just stamp cancelled order deposit retained. Especially when this is an annual statistic.
Unfortunately it gets worse.
They asked if we still wanted to buy the entire unit so we wouldn’t lose the deposit. Actually asked the widow when she called to cancel.
Hence the subject title.
We aren’t getting our deposit in full refunded.
But that said, I hope those purchasing a stairlift and have the misfortune of losing a loved one during the process, understand you should ask where it is in the supply chain.
The whole point though is you shouldn’t have to.
And if anyone has been asked to continue with the purchase, I don’t know what to suggest.
We contacted the advocacy group we thought could assist and associated media but received tumbleweeds.
So...you write a zero review and hope it helps someone.
TL

Approximate cost of services:
$7,000.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

It is unfortunate that you have chosen to present half truths in your narrative here however that is your right. As it is clearly listed on our order contracts, all custom curve stairlifts require a 50% deposit. This is secured to cover our costs, manufacturing, materials, staff, etc. The 50% deposit is standard in our industry and throughout the business world when ordering any custom made product I.e. windows, automobiles, etc.
Again, we extend our sincere condolences for your loss and hoped our efforts to recoup a portion of your deposit, which you thanked us for via email, were proof of our commitment to our customers.
We will stand by our highest standard of customer service and resulting high rating with our clients.
We wish you all the best.

umesh963 in Brampton
umesh963 in Brampton
9 reviews Brampton, ON
10/10

High quality stairlift from Stannah and very professional service

Stannah rep Christy was very professional and explained me everything about the installation process during her visits and educated me about the available stairlift options for curved stairlift. Installers Ben and Daniel did a fantastic stairlift installation. Stairlift is made with high quality material and technology and it is very well installed, everything done much better than my expectation. Kudos to the Stannah team!!

Approximate cost of services:
$15,250.00
Was this review helpful?
Company Response

Thank you for taking the time to share your experience with our Stannah team. We trust that you will enjoy using your new Stannah curved stairlift for many years. All the best.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Stannah

Stannah is recognized around the world as the company that brings freedom, independence and a strong sense of safety back to anyone who has difficulty overcoming the challenges posed by the stairs in their home. Indoors and outdoors, around the world there are more Stannah stairlifts in place than any other brand.

Ever since Stannah was established as a family-owned company almost 150 years ago, we have been committed to quality craftsmanship. Safety, reliability, and value are the tools of our trade, while you, our customer, are our primary focus. We want you to understand and enjoy freedom, independence and the inescapable feeling of pride that comes from being the master of your home.

CATEGORIES
Elevators, Lifts & Ramps Installation & Service
PRODUCTS
Stairlifts, Stair Lifts, Chairlifts, Chair Lifts, Stairglides, Stair Glides, Stair Chair
SERVICES
Sales, Service, Installation of Stannah Stairlifts
BRANDS
Stannah
STYLES
Straight, Curved, Outdoor
WEBSITE
https://www.stannah.ca/
YEAR ESTABLISHED
1867
MEMBERSHIPS
CARP Approved, CAOT, BBB A+
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.