We were looking for a budget friendly curved stairlift for mom who is becoming mobility challenged.
After going back and forth with other dealers, and not being satisfied with pricing nor service, I called Stannah.
Jamie, the Sales Advisor was friendly, courteous, professional and listened. He was able to understand our needs. He sat and took the time to explain different options as well as providing estimates on the spot, explaining the criteria the estimates were based on. He also made sure to clarify the timeline for installation...not giving us an unrealistic window.
That same night he sent over formal estimates.
After confirming the order, there was a detail on the design he wanted to clarify-he came back to the house that same day to better allow us to understand this design detail.
Very satisfied customer!
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- Company Response
Spending time with customers like yourselves and answering all of your questions is important. As well, providing you with a fair quotation and timeline without "buy now" sales pressure. Thank you for your compliments and sharing your experience.