Dundas Valley Pools

Swimming Pools, Spas & Hot Tubs
Hamilton ON L9H 2E4
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Private User
Private User
Private User reviews Hamilton, ON
0/10

Pool liner

This is the worst and most unresponsive and unprofessional company I have ever used. If you're willing to pay market price for an incomplete liner and leaks after that they won't fix, and pay thousands of dollars in wasted water, this is the company for you. Please learn from our experience and stay away!!! Here is my dreadful experience

I thought we started off well with a quote for a new pool liner as we sold our home and wanted to give the new owners a great experience with our backyard oasis. We agreed on a fair price and we also had them close the pool for us last spring. All went well we thought and during the discussion of the liner they were very prompt to reply.

We had booked for May 8th to get the liner installed. I guess there was a mix up and they came the next day. They came and tire the old liner off. They said they'll have to come back during the week to install it. Our closing was May 28th, so we figured no big deal we have some time, however if we were planning on using it ourselves I would have been beyond frustrated with the weeks it took to have a liner installed that caused leaks and started falling off.

Finally after about two weeks and a dozen unread or unattended messages for the owner, they finally came. I was beyond patient as I didn't want to cause any reason for them not to finish. Install was near done and we were instructed to fill up the pool to a certain point, and after they would come to finish. Got the water to that point and it was another few days before they came back to finish, only to tell us there was an issue and we had to drain the pool again at our expense. We did so, they came back and spent another day trying to fix it. All was well we were told and so we started to fill up the pool again. There were some parts comming off the top of the liner, so we told them, and again, drain fix and refill at our expense. We are now the day before closing our house when I noticed again the liner slipping. I told the owner and said he will have to work out some time with three new owners to come fix.

The family was very understanding and beyond patient. They tried several times to get a hold of the owner after they noticed a heavy amount of water being lost from the pool. The owner would not respond. I tried phoning them and nothing. Not until I phoned from a different number, then they picked up. He claimed he sent a leak detection company and they fixed the issue, but the issue was not fixed. The new owners after several attempts had to phone another company to go and fix the leak. What a complete mess!

I was told there was a warranty for the liner and their workmanship, which obviously isn't true as they were dodging our calls. I'm so stressed about this and we are going to now have to settles this in court!! Unbelievable, please....DO NOT SUPPORT THESE CR00ks

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