While our experience with Canadian Pro Interlocking started off really well, we ended up having a terrible experience with them that made us cancel our contract after the work began and taking a loss on our payments. Joe, the owner made many promises and did not follow through, I liked Joe and had high expectations at first, but then there was a notable disconnect between what we agreed on with the sales guy, Harris, and what the owner/contractor knew. Shame on us for putting too much trust in Canadian Pro Interlocking. We made the big mistake of paying 85% of the total cost upon the arrival of materials. The team did not begin work on the day the materials arrived which was a Saturday morning. The materials blocked my entire driveway for 2 weeks (at which point we hired another contractor to finish the job) restricting us from using our car parked in the garage, and parking our other car on our driveway. I can accept this for 2-3 days, and living in the GTA, overnight street parking isn’t free. He broke our fence door, worked short hours on the few days they actually showed up saying his guys were either too tired, or it was too hot to continue working. It’s the beginning of May! How can it be too hot!? I didn’t feel like he was prioritizing our job and must have been hopping between jobs. Our job was a decent size, nearly 1,000 sq ft of interlocking. What finally pushed us to cancel our contract is that when they built the front steps for our porch, the cuts were not done right AND his team left the steps INCOMPLETE FOR THREE DAYS. I’ve attached a picture. I have one elderly person and two young children (which they knew) living in my home and this was a HUGE HUGE safety hazard. When we complained over the phone, he defended the steps, but when he came back after three days in person, Joe admitted the steps were not done correctly and that his new guy had done it. How do you let a “new guy” do the job and not inspect it before leaving the site? I could go on but I’ll stop here.
Of course, I’m sure everyone has a different experience with each contractor, some good, some bad, but just wanted to share our experience. We were told that our job would be done in “4 days” (weather permitting) but at 2 weeks there was insufficient progress. I know contract work is never on time, but when you make false promises and just don’t show up, that’s just straight up unprofessional. We took a few thousand dollars loss on this as Joe was unwilling to give us a partial refund even though the digging was not all done, the slope in the backyard was not correct, the screening and levelling was incomplete, the steps had to be redone and of course barely any stones were laid- definitely not 85% of pay worth of work. Good luck.