Felco Supply Fireplace And Mantel

Oakville ON L6H 1A5
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HomeStars  >  Fireplaces in Oakville  >  Felco Supply Fireplace And Mantel  >  Awful Experience With Felco Fireplace
Private User
Private User
Private User reviews Mississauga, ON

Awful Experience With Felco Fireplace

Sent an email on September 11th through their website with photos of parts I needed to fix my fireplace. The email was ignored so I contacted Felco a month later. An appointment was set for October 24th between 11-1pm by the wife of the owner. On October 24th at 1:30pm I had to call the office to find out if Richard was coming. His wife asked me if I had an appointment? I told her yes, you booked it. He arrived 15 minutes later and spent 10 minutes at my home. He told me the cost to ensure a fix would be $120 + labour. I agreed to his price and he told me he would be in touch. I received a call from his wife 2 weeks later to tell me she was ready to order the thermocouple kit and the cost would be $240 + $280 labour + GST. The part online is $85. I told her not to go ahead and place the order. It was not the price that the owner had given me. Keep in mind 2 weeks had passed and they were finally ready to order the part! Richard then emailed me to tell me the part was ordered (not true) but it was okay if I didn’t want to proceed. He told me to expect an Invoice for the initial 10 minute visit when he was at my home and did absolutely nothing. I told him I would have gone ahead with him if his price was what we had agreed upon. The phantom invoice that I received today was for $155 less a $70 discount (the invoice didn’t even make sense.) I had used Richard (Felco) one time years ago and the experience was pleasant enough that I thought I would use him again. Big mistake. This is a bait and switch company that it also extremely slow and disorganized. They come to your home and give you a decent quote on parts but then the cost doubles. When you refuse to go forward due to their dishonesty they charge you $155 for a “service” call. Nothing was serviced at my home. Price gouging in the neighbourhood comes to mind when I think of Felco Fireplace. We have since had our fireplace repaired for a fraction of his cost. I would not recommend this company to anyone. They are not honest and will try their best to rip you off with a smile.

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