Replaced Front Entrance Double Door with Insert
Installation had an issue, job was not done properly. Salesman ignored my phone calls after installation. He kept saying is under warranty and will come to fix the problem, but still not returning my phone calls. Caulking was not removed and refusing to do it. I paid over a huge amount for the job and the installer should do it, not me.
- Approximate cost of services:
- $4,500.00
- Company Response
attention to Wendy and who ever reads this: As per the many conversations we've had with Wendy with regards to this particular complaint, which is not related to our job, as the house which is over 30 years old, had layers and layers of old caulking which was put on by the owner and it dried under the sun, during winter and summer, under rain and snow and it's settled on the brick of the house and has left a mark. Not only us, but no one can remove the marks from the brick not even the city. the new door obviously is installed with different size of the frame, which in return shows the markings of their old door. that's not something we can change as it wasn't put there by Unique Windoors.
Please also show the actual picture of the door that we've installed for you to be fair.
We sent our shop manager to the location to help remove the marks but was unable to although it wasn't something put there by Unique Windoors.