Vivint Smart Home Security Calgary

Alarm Systems
Calgary AB T2A 7W5
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HomeStars  >  Alarm Systems in Calgary  >  Vivint Smart Home Security Calgary
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81%

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Reviews by rating (past 12 months)

Reviews for Vivint Smart Home Security Calgary

Average customer rating:
8.1 10 (12 reviews)

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Private User
Private User
1 review Calgary, AB
9/10

Great Services Tech's

Vivint Smart Home Security Calgary
(587) 319-2440
Calgary
AB
T2A 7W5
CANADA

When Vivint is unable to resolve your issues on the phone, they will come to your house. They send experienced people who know how to fix pretty much any issue.

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Company Response

Hello! We always ensure that any issues that our clients are resolved and we are happy to hear that we were able to help you!

Private User
Private User
1 review Okotoks, AB
8/10

Home Security

The system has worked well and is meeting our expectations for the three plus years we have had it in place. There has been a couple of issues relating to replacing detector heads, the service department responded quickly with no hassles. The system is operating well.

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Company Response

Hi! We're happy to hear that our team was able to help you easily! Thank you for taking the time to leave us a review, we really appreciate it!

Grace in Calgary
Grace in Calgary
2 reviews Calgary, AB
10/10

Great work, Prompt service!!

Needed a new front door entry lock and all was done within 24 hours from time of call to job done. Service tech arrived on time and completed work quickly and efficiently.

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Company Response

Hi Grace! Our team is always working hard to make sure that you leave feeling happy and secure! Thank you for taking the time to leave us a review, we really appreciate it!

Private User
Private User
1 review Calgary, AB
10/10

Vivint Calgary Customer Care

I required support to clear some alarms on the system. There was a support technician sent to my location to resolve the problem. this was clarified and confirmed to be ok

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Company Response

Hello! We're glad to hear that our team was helpful to help clarify any issues that you were having, we're always just a phone call away to help you! Thank you for taking the time to leave a review, we really appreciate it!

Private User
Private User
1 review Calgary, AB
10/10

Security system.

Vivint is great. The tech was on time and knowledgeable. Able to answer and questions or concerns I’ve had.
Took the time to show me how to run the mobile app and reset if any issues occur.

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Company Response

Hello! We're happy to hear that not only did our technicians installed everything promptly but that they helped you navigate through the mobile app. Thank you for taking the time to leave us a review!

Roxy in Calgary
Roxy in Calgary
1 review Calgary, AB
10/10

Vivint

Great security system. Always on the ball. Helpful and kind. Would highly recommend them to any family or friend. Very attentive. Prices are reasonable. However contracts are restricting, but when needed, they are there.

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Company Response

Hi Roxy! We're happy to hear that you feel secure in our system to recommend us to your family and friends! Thank you for taking the time to leave us a review, we really appreciate it!

Private User
Private User
1 review Calgary, AB
10/10

Alarm system installation

The installation was fast and efficient. We were educated on the system and shown how to use it. The system works well, we activate it every night before going to bed and when we are absent for more than 4 hours, and when going on vacation.

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Company Response

Hi! We're glad to hear that the system helps make you feel secured in your home and that the installation process was easy. Thank you for taking the time to leave us a review, we really appreciate it!

J. T. in Calgary
J. T. in Calgary
1 review Calgary, AB
10/10

Switched from another security company

I switched from another security company because they didn't have a door bell camera or any cameras for that matter. Vivint had everything I needed and works great! If I do have a problem, their tech support is 24/7 and are really helpful. I feel much safer with this system.

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Company Response

Hi J.T! We're happy to hear that you decided to go with us for your security system. We always want to make sure that our customers feel secure with the services we've installed and we're glad to hear that

Hi J.T! We're happy to hear that you decided to go with Vivint for your security system. Don't hesitate to contact us whenever you have a question or concern. Thank you for taking the time to leave us a review, we really appreciate it!

Private User
Private User
1 review Calgary, AB
10/10

Home security

Excellent service. The service man came on time. He went through the components of the security system. Explained each component and its limitations even saved us some money on a camera that would not work in our situation.

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Company Response

Hi! We're happy to hear that our team was able to help pick the best products for your home and what you needed most. Thank you for taking the time to leave us a review, we really appreciate it!

Carl in Evergreen, Calgary
Carl in Evergreen, Calgary
4 reviews Calgary, AB
0/10

System owner for 42 months

Been an owner of a Vivint system for over three years. 42 months to be exact. Signed up and had nothing but issues. Salesperson claimed that I was supposed to get pan and tilt cameras - didn't work with the panel I was given so the install rep informed me of that after he walked in the door for the install.

Turned around and installed different sensors and modules and then diligently paid my whopping $68.99 plus taxes a month for 42 months.

Within 6 months I pulled the thermostat out and installed a Nest - the default one was garbage. System was relatively stable except it would never update, ever. Had to check for updates like a 2005 wifi router.

Then when you get to the end of the contract, they pretend you're getting a good deal paying $70/mo for basic old 2Gig hardware and 42 month old panels. Then you cancel and the email comes in telling you they'll do $35 a month, but they won't honour the door locks, thermostat control or anything else.

Uh... okay?

Honestly, if you want to buy a garbage alarm system and pay less you're probably better to go to Think. If they existed when I was dealing with this years ago - would have bought from them. Instead - I'm stuck with a ton of 2Gig hardware and a bunch of greedy Calgary companies that tried to force me into another contract.

This industry is dominated by shady players.

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Company Response

Hi Carl! We apologize that you had a negative experience with us. We are committed to upholding the highest standards of customer service and quality of our work. Please send an email with your contact information to [email protected] if you would still like to discuss the matter.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Vivint Smart Home Security Calgary

We create simple, affordable smart home security solutions Our goal: To help you create a smarter home with intelligently designed products that simplify your life. As Calgary's leading smart home security provider, Vivint offers home security, energy management with smart thermostats, home automation with smart door locks, smart lighting control, ...
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