Artisan is pleasant to deal with if you’ve got the money. Otherwise, you might want to look around.
Our condo hot water tank failed in January 2017. I contacted Artisan Plumbing and Heating - they do plumbing repairs at our complex. They responded quickly and their technician Alex Hollander did a great job.
But the bill! The labour costs were about what I expected, but they billed $765 for parts that you could get at Home Depot for $420.
Artisan installed a 40 gallon Rheem tank with a 6-year warranty, plus an expansion tank and earthquake straps. Home Depot sells a 40 gallon Rheem tank with a 6-year warranty for $319. Add in the rest and you get $420.
Jeff at Artisan (a straightforwardly polite guy) says they buy from suppliers and add a 20% markup. I’ve no doubt that he’s telling the truth, but I think that service suppliers have an obligation to their customers to do a sensible job of sourcing supplies. They need to pick up their game.