Would not recommend.
Lots of hammer chipped marks on flooring where they knocked the click boards together. You would assume that if they saw this they would adjust how they hit the flooring (i.e. don’t use a narrow head hammer).
We had ample extra flooring. Despite this, they did not check pieces for defects before installation and swap out defective pieces for better looking ones. We now have random defects in the middle of flooring areas.
I can now see that the bathroom T cap is skew which is probably why the nicks show as the original installer probably assumed it would be covered up. The kitchen one is also not aligned but it’s larger and thus not really noticeable.
Our second bedroom has a hole in the floor where they also assumed it would be covered by the shoe moulding. In the same room, instead of installing a piece of shoe moulding that was the correct length, they simple filled in a gap with a random cutoff piece.
Glue/stains on the floors where the T caps are.
Follow up inspection I was told "The floors are light colour so you will see all the problems" Well maybe if you did a professional job there wouldn't be problems to hide!
- Approximate cost of services:
- Company Response
Hello, Trevor Dodds. I’m very sorry to hear about the experience you’ve had. Please note that this job was done through a third party, not directly through EzCon Hardwood Floors.
Our contract prohibits EzCon to deal with their customers directly. Therefore, EzCon did not have a chance to discuss this matter with you personally. EzCon values customer experience, which is why we’ve been in contact with the third-party provider about this job. I just wanted you to know that we did all the inspections and fix-ups they’d requested us to do. Since then, we’ve received no further instructions from them on your behalf.
We value our customers at EzCon Hardwood Floors and always try to leave them happy with the job we do. If there was any misunderstanding about this job, please contact the original floor installation provider and let them know what you would like to be fixed. They will then reach out to us and provide instructions.
CEO, EzCon Hardwood Floors