New flooring installation, amateur job
- Approximate cost of services:
- $2,000.00
- Company Response
Hello, Trevor Dodds. I’m very sorry to hear about the experience you’ve had. Please note that this job was done through a third party, not directly through EzCon Hardwood Floors.
Our contract prohibits EzCon to deal with their customers directly. Therefore, EzCon did not have a chance to discuss this matter with you personally. EzCon values customer experience, which is why we’ve been in contact with the third-party provider about this job. I just wanted you to know that we did all the inspections and fix-ups they’d requested us to do. Since then, we’ve received no further instructions from them on your behalf.
We value our customers at EzCon Hardwood Floors and always try to leave them happy with the job we do. If there was any misunderstanding about this job, please contact the original floor installation provider and let them know what you would like to be fixed. They will then reach out to us and provide instructions.
Regards,
Ross Zaicevas
CEO, EzCon Hardwood Floors