HSE Home Comfort

Heating & Air Conditioning
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81%

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Reviews for HSE Home Comfort

Average customer rating:
8.8 10 (15 reviews)

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kwan.mark in Toronto
kwan.mark in Toronto
1 review Toronto, ON
3/10

Zero Response from HSE

Purchased both a furnace and an air conditioner this year. The air conditioner did not work and was discovered a couple of months later due to the weather finally warming up.

All attempts to contact HSE have failed. None of their phone numbers are answered. Some are permanently busy. Contacting all former contractors/employees (such as admins) have resulted in feedback that they no longer work for HSE.

The e-mail written at the bottom of my receipt (info@homeservicesenergy.com) is a fake e-mail address and anything sent immediately bounces back as a failed send.

Their website form submission results in no successful communication. One lady called and the phone was completely garbled and I could not make out more than 1-2 words she was saying.

I explained this to her repeatedly and asked that she e-mail me. I never received an e-mail. I resubmitted phone call attempts and got no response.

HSE has taken my money and not provided a working air conditioner at this point.

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JC in Toronto
JC in Toronto
1 review Toronto, ON
0/10

Furnace and A/C Purchase, Installation and Replacement

STAY AWAY FROM THIS COMPANY - EXTREMELY BAD CUSTOMER SUPPORT. We were fooled by the Home Star rating and was in a hurry (because our furnace broke down in the middle of the winter), we made the mistake of going with HSE because Reliance put us on an automated system. Despite the higher than what I have been quoted before price, we went ahead hoping the customer service will compensate. At first it seems to be the case - it took the company's contractor three tries in order to get the heat going in below zero weather. Now with the A/C - we installed it earlier in March/April when the weather was still cool, the guy came and couldn't start the A/C with our EcoBee. He said if the weather gets warmer and the EcoBee still cannot start the A/C, someone from HSE will come back to make sure that it is up and running. Now it is going to 30+ today and over the weekend, we have been trying to reach HSE for 6 days and counting now with no avail. My husband and I tried to leave voice mail, requested phone call and online... and no one ever got back to us. The 1-888 number is never picked up, and a 674 number is simply busy 24-7. Despite paying over 10K for both system, we now have to pay extra to get our own technician to get the A/C up and working. Bottom line - use this company at your own risk.

Note: this company also never brought up GreenON program - we found out AFTER the fact and missed out on the opportunity. Bottom line, EXTREMELY disappointed.

1 of 1 people found this review helpful.
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Domenic D from Brampton
Domenic D from Brampton
1 review Toronto, ON
10/10

Tankless

We never had hot water for 5days and the company we were dealing with came checked and said they need to come back and didn’t bother about the fact that we are without hot water. I found HSE who came within an hour from the time I called and I met Gladson who understood our situation and right away explained the cost of the unit and we were very happy with the price as well as they gave me the financing option which was very very affordable. The most important thing is he arranged the installation almost within an hour I’ve never had this wonderful customer service ever before. In the span of 4hours we started getting hot water and more than that now we have so much of space. Thank you so very much to Gladson and his team they are truly amazing and I will recommend them to every single person I know

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Company Response

Dear Domenic, thank you so much for the amazing and kind words! It's our pleasure to provide our customers with THE best service!

American standard product in Ajax
American standard product in Ajax
1 review Ajax, ON
10/10

Owner of NEW equipments (AC, furnace, Air cleaning system (HEPA), Tankless, Humidifier.

Our experience with HSE Home Comfort has been an EXCELLENT one!
From Sales to provisioning team, work and promised things to be done by were delivered all on time. The provisioning team (Manager and technicians) are very polite and respectful. Great team work since they were 4 men working as a team and work was done in one day instead of 2 days. Way to go team!
We really felt confident with them. In results, we are pleased to own their products too "American Standard" and happy customers! Thanks to HSE Home Comfort services!

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Company Response

Thank you so much for sharing your experience with HSE! That's what we are here for!

Divina19 in Toronto
Divina19 in Toronto
1 review Toronto, ON
9/10

Great Sale and Service

Recently I was in market for home Furnace, though I had multiple quotes from various vendors, the salesmanship exhibited by this company professional is top notch. I spoke to Gladson in Sales there, who explained their services in detail and he carried the deal through right to the end . One noticeably positive thing about Sale approach is distinctly apart. There is no rush to sell the product, rather they let me think and negotiate and decide what I actually want . We discussed for t three sittings and at last created a Win Win deal, this actually inspired me to buy another product from the company along with my furnace. So,my recommendation to their team is keep doing what you are doing and you
will keep your customers happy.
With Kind Regards
Benedict Noble. GTA

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Company Response

Thank you so much for your great feedback! We are always here to help!

Marry in Toronto
Marry in Toronto
1 review Toronto, ON
10/10

Air conditioner

Thank you for repairing my air conditioner. It works perfectly now without any problems. And your blog is very interesting (I've just read some articles). Good job, HSE, well done!

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Company Response

Thank you for your kind words. We are not satisfied until YOU are. Each day we work real hard on how to improve our customer experience. When we read comments like yours, we know we are on the right track. Thank you again!

Parqueteam Hardwood Flooring
Parqueteam Hardwood Flooring
1 review Markham, ON
10/10

HVAC Service

Was referred to HSE by my brother in law, and im really really happy. Great service and great HVAC equipment!Amazing customer service as well! Thank you very much!

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Company Response

Thank you so much for your business, we are always thankful for referrals

richardg
richardg
1 review Thornhill, ON
10/10

Air conditioner

Our air conditioner broke and HSE Home Comfort was there in a flash to diagnose and fix the problem. They were quick efficient and easy to deal with.

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Company Response

Thank you so much for your great feedback! We are always here to help!

Steve
Steve
2 reviews Toronto, ON
10/10

HAVAC Heating

HSE was instrumental in redesigning and implementing a brand new heating and cooling system for our home.
They are highly efficient and professional in their approach from the initial evaluation of the project right through to the after sales service.
I would highly recommend HSE Home Comfort for anyone looking to install or update a new heating and/or cooling system.

Steve G

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Company Response

Steve, thank you for the amazing review, it's our pleasure at HSE to service customers to their satisfaction.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about HSE Home Comfort

HSE has quickly emerged as a leader in quality climate control care for homeowners across the GTA and throughout the 416, 905, 613 and Southwestern and Southeastern Ontario. Whether an emergency situation needing immediate assistance or a planned home renovation, our team of local professionals is capable of handling your ...
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