Capable Group - Basement Renovation & Finishing Company

We had a basement that was dated and had no storage. Capable Group Inc. came in and with their professional group of workers changed our basement into a modern and functional basement. The best part...there is so much storage space. The Capable Group Inc. team (Estimator, Designer, Construcrion Manager, as well as the labour workers) were friendly and approachable. We love our basement and have recommended Capable Group Inc. to others.

The Capable Group renovated two bathrooms and replaced our basement ceiling. We are unable to recommend them, even though the work does look great. There was such a lack of coordination that we had to double-check everything. The trades kept asking us what they were supposed to do. The project manager was a no-show all the time. We ran into so many issues with the project manager and the trades, it's hard to keep track.

The plumber installed the bathtub faucet too close to the wall, such that it could only open on one side (hot water) and not on the other (cold water). When asked how he could not notice that, the plumber told us he didn't think we needed cold water to take a bath. He did move it, but hecouldn't move it that much at that point, as he had to conceal the holes made in the floor the first time. The faucet works now but is still uncomfortably too close to the wall.

The electrician had to come 5 times to reinstall our sauna, he could never get it right the first time. He pretended the sauna must not have been working before the renovations. After a fifth visit, he managed to get it to work properly. The sauna was wroking just fine before the rneovations.

The project manager failed to check the measurements for the cabinets, and as a result, one of the doors opened in the toilet and could not fully open. When we brought it up, she blamed us for not checking measurements, as if it were our job to do that. We had to take it up to management to get the issue resolved. Not to mention that she made us buy twice too much flooring for the staircase, even after we asked her to double-check measurements. She told us to return the extra and couldn't care less about the fact that we actually couldn't return it (which is precisely why we had asked her to double-check beforehand).

Save yourself the headache, hire someone else. This company never admits its mistakes and customer service is poor.

I want to be clear that the *work* done in our basement is fine. All the contractors and sub-contractors did good work and we're ultimately pleased with the final result.

But getting there was challenging. There were multiple issues with the work along the way and we had a project manager who was very unresponsive, and a site supervisor who we didn't know existed until the problems started popping up.

When we tried, on multiple occasions, to escalate the issues to the office there was never any response. Not so much as an acknowledgment. Very dissatisfied with the process and dealing with the company.

It sure seems like if they're not putting your project on their Instagram account, they just don't care.

So better make sure you're doing a movie theatre or a Koi pond or something to get their attention. Otherwise, I cannot recommend.

EDIT: That response seems pretty insincere considering, as I mentioned, I made several attempts at contacting the office and never got a reply.

You know who I am and you know how to contact me. If you're serious about "making it right" you can reach out.

We got our basement renovated by Capable last summer and I have no words to describe how impressed we are with the quality of work and attention to detail.

Starting with the sales team, Amar was extremely patient with us and answered all of our questions. Right from the start Amar offered us a fair price and explained the whole renovation process to us which we really appreciated. On the topic of price, Capable is fair with their pricing and you won't need to be worried about hidden fees because Capable is up front with their pricing. Before signing the contract all fees and potential extra costs such as floor leveling are made clear to customers.

Next i'll talk about the design team. We worked closely with Kate who helped us design the layout of the basement and with material selection. Kate was a joy to work with and we were really impressed with her 3D designs and drawings. The 3D designs/drawings included exact measurements which was a plus. Throughout the design stage we made multiple adjustments (some of which were last minute) and Kate was always happy to adjust the 3D models/drawings for us to reflect the new designs.

Moving on to project management, Ludmila was our project manager. The construction schedule was easily accessible via BuilderTrend and we knew ahead of time who would be coming to work on our basement and what they would be doing. Ludmila was extremely professional and was always available to answer our question during the whole renovation.

Finally, I will talk about the construction itself. Overall the project was completed quickly and efficiently with minimal noise. The majority of phases for the project were completed earlier than expected and that gave us extra time to buy things such as furniture. The one thing that stood out the most to me during construction was how quickly and willing they were to fix mistakes and imperfections.

Overall, I highly recommend Capable to anyone looking to get their basement renovated. We will definitely reach out to Capable for other future renovation projects. Thanks Capable for the great work!

Complete renovation of a 1000 foot walk out basement. Did the whole project in 6-8 weeks from demo to finishing touches. Well organized machine. Excellent quality. Warranty and reputation are taken seriously and they stand behind their name. If mistakes happen they fix them. We are super happy with their service.

We hired Capable Group for our basement renovation based on a referral from a friend. The entire team has been very supportive and responsive during the project. Amar was very patient with all of our questions. Ludmila and Chris were knowledgeable and patient in explaining the process and dealing with inevitable challenges. Yan was professional, reasonable, and stands by his companys quality of work. The skill in the various trades workers is evident and we were grateful for their expertise. All in all, working with Capable made a stressful project as smooth as it could be. We were very happy with the outcome and are enjoying our new space!

Positive- Professionalism, Quality, Value
Had our basement done and they did an excellent job. They were very professional from beginning to end. We are very happy with the results. Working with Yan & the team @ Capable group was very good experience. We highly recommend capable group for your renovation project.

Start to finish the process was great. Quality of the work is very good.
No surprise prices/ addition not requested by us.

In todays economy everybody tries to stretch a dollar, but you never want to compromise on quality and workmanship. After researching we found that the Capable group not only met our needs, but exceeded our expectations. A big thank you to Yan, Ludmila, and the design and management team.

To sum up Yan and his team in one word.... you can't. Why, because AMAZING, EXCELLENT, FANTASTIC. All of these words and more sum up Capable Group. From the initial consultation, to installation and after care customer service Yan has proven to me that I made the right decision to put my trust in him and his team. My family and I are overjoyed by the final product. I know that I made the right decision to use them. How you ask, well... When you have people coming into your home and seeing the amazing work and flat out ask, "who did this and can they do it for me???" Well... that's how I know.
Thank you again, Capable Group. I look forward to spending more of my money, with your company, because next up.... THE BASEMENT!!!