This review is completely dishonest and I am genuinely disappointed that HomeStars posted this against their polices.
We did no work for this individual and certainly did not collect $25,000 for any project. This individual demanded he get product for well below dealer cost. We submitted numerous project quotes meeting various price points to accommodate different budgets for variously ranging products and services, all as requested from this individual. I've visited this individual's home twice to educate him on the different options and products to accomplish what he wanted. Our team tried very hard to make this person happy. After requesting a $10,999.99 projector from us but told to keep to a $10-12,000 total project budget (complete with a full cinema room, atmos and basement automation including multi-zone audio and lighting control) I offered a similar, available demo projector at a discounted rate as an option to to better meet his budget. I was threatened that if we didn't give him the pricing he asked for and do what he says, he would leave negative reviews for us online.
Sam verbally harassed me and my operation, and his own project manager from AGM Basements who was constructing his basement called me personally to apologize on his behalf. I am the second tradesman in this industry to deal with his abusive tactics.
Our operations team are in the process of having this review removed. We are disappointed with this mischaracterization as we have never received less than a 10/10 rating.
Aaron Del Monte