Home Water

Water Filtration & Purification
Toronto ON M5C 2K3
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29%

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Reviews by rating (past 12 months)

Reviews for Home Water

Average customer rating:
3.4 10 (5 reviews)

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Private User
Private User
Private User reviews Toronto, ON
0/10

specialized in purifying your pockets from the money without any right, great accountant team in overcharging without any right , and very poor customer service

Three contenious overcharging bills , though many mails and calls, ignoring all your rights, and reservining theirs only,
first payment 19.9 the bill was 50 second the same and third was 70 !

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MS in Ottawa
MS in Ottawa
1 review Toronto, ON
0/10

WORST COMPANY TO DEALT WITH!!

Don't get trapped this is money making company!!
Can you believe that I was charged 3 times for one account (Service) from this useless company!!
Yes we started with them with the basic filtration in our home with an agreement of upgradation to our new home what we bought in another location after 3 months.
Setting up a new account was easy for them but despite returning of the equipment from the old home which was done by Home water team, I was continuously charged from Enbridge, and 2 payments from my TD until after 18 months when I noticed and blocked the payments.
I had to call Home water with no luck to fix this issue and return payments!! Only resolution was given to pay for the more money or else cancellation of the account was more than 900 dollars. I felt helpless and ripped off. Please don’t do business with this company ever.I am planning to go to consumer court for justice.

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Private User
Private User
Private User reviews Toronto, ON
7/10

Nice people to deal with

Very respectable sales girl came to the door super friendly. Also the technician that did the install was super friendly and respectable. I was not sure about the system but they said i can try it out for 10 days, and as long as i cancel before that i would not get charged. I got the full system water purifier and softener. But I did not notice too much of a difference in water quality (ppm) and i realized after that the system is a water conditioner and not a water softer (both has their advantages and disadvantages). The system did not meet my needs, but i'm sure it might meet other peoples needs. And yes there was a credit check hit, but they let you know up front. I cancelled the system and praise God the cancellation was smooth without much hassle, again a super nice technician came and removed the system. and Put everything back nicely. Again, was not for me, but seems like a nice company to deal with, i'm sure it will work for some people. I would give a higher recommendation score if I kept the product.

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Private User
Private User
Private User reviews , ON
0/10

Terrible customer support

-offered a lower monthly price but never changed billing
-scheduled appointment at a different time and date as what was agreed over the phone
-filters completely useless
-overall unhelpful when you need help

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Mitchell in Toronto
Mitchell in Toronto
1 review Toronto, ON

First Review

10/10

Whole home filter

We ordered this whole home filter system and we love it. Nothing to think about, they send you water filters every six monrhs
and it just gets added to your gas bill. So easy and convenient. Best investment we have made for our new home and family. Customer service has been excellent. Highly recommend this company.

1 of 2 people found this review helpful.
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Company Response

Thanks for the review! We're so happy that you enjoy the product.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Home Water

Home Water is a leading provider of water filtration technologies. From our environmentally friendly and affordable water filters to our unparalleled customer service, you know that you are making the right choice for your family and budget when you buy a water filtration system from Home Water.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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