Very respectable sales girl came to the door super friendly. Also the technician that did the install was super friendly and respectable. I was not sure about the system but they said i can try it out for 10 days, and as long as i cancel before that i would not get charged. I got the full system water purifier and softener. But I did not notice too much of a difference in water quality (ppm) and i realized after that the system is a water conditioner and not a water softer (both has their advantages and disadvantages). The system did not meet my needs, but i'm sure it might meet other peoples needs. And yes there was a credit check hit, but they let you know up front. I cancelled the system and praise God the cancellation was smooth without much hassle, again a super nice technician came and removed the system. and Put everything back nicely. Again, was not for me, but seems like a nice company to deal with, i'm sure it will work for some people. I would give a higher recommendation score if I kept the product.