Alair Homes Renfrew offered me the benefits of unmatched expertise and unparalleled commitment to integrity, transparency and value. Then they confessed that “they dropped the ball”. The schedule slipped four months and neither the business owners or the project manager let me know. The estimated budget was incomplete and over what they knew was my budget. Alair charges 24.9% on top of all costs for the certainty of outcome. Their promise is that you will know every detailed cost, have the freedom to choose all selections and decide on who will carry out every function of your project before it ever starts. I was not consulted on the Statements of Work that went out to contractors for quotes and as a result the quotes were vague, general and inflated. What did I get from Alair Homes Renfrew? I have a house plan that is not ready to be approved by an engineer. I have a survey that is a duplicate of the one I already had. For this they want $14,330. I wouldn’t recommend that anyone use this company.
- Company Response
We at Alair are extremely disappointed to learn that your experience of working with us has not met your expectations. Clearly, we failed to deliver on our commitment of living better to you and for that we are truly sorry. As a company with over 100 offices across North America with hundreds of active projects at any given moment, we strive every day to bring our client’s dreams to reality in a highly satisfying manner. Overwhelmingly we achieve this goal, however, we recognize that has not been your experience and again we extend our sincerest apologies. Whether or not Alair completes the work, you have our commitment to assist you in any way we can as it is our hope that your project results in complete satisfaction and ultimately exceeds your vision and dreams. Thank you again for the opportunity and we wish you great happiness and success in the future.