Late January I had several service people some from this company and tried several things to fix my Samsung dishwasher with an Error code 1e.
Finally after the 3rd visit they said it would cost me over 400 dollars to fix it. After all the visits I did not have any faith in them that this would fix my problem so I advised them I would not have them repair the dishwasher. This is what I did.
I purchased a 60 dollar part for my Samsung Dishwasher and my son of 25 installed it without to much trouble and the dishwasher is now working.
All he did was check the manual online for Samsung Dishwashers and my model and I ordered the part on Amazon, had it in two days, free shipping as well.
Due to his little experience had installed it within an hour.
The service people you have working for you are not very well trained in determining the cause of an Error Code 1e which according to the manual was an easy fix. Not anything that your service people thought it might be.
I know these service people first language is not English, however they do work for you and should have fixed this
Problem with a little reading of the service manual.
I would like to have put a review of poor service on your website, however was unable to have it entered.