My 16 year old automatic washer developed an extreme noise on spin cycle and failed to properly spin water from a medium load of towels. I had to break the load into two small portions to get the machine to spin at all. This was on a Sunday evening. Using the internet I checked out local appliance repair companies and came upon Capital Appliance Repair, left a message by phone and on their web site (which triggered a $25.00 cost reduction on any work) and called them Monday morning. They were able to schedule a technician for that afternoon. Vassilie (sp?) was able to diagnose the problem in a few minutes and showed me with his cell phone pictures that my washer transmission was failing badly. He rightly said it was probably better not to invest the equivalent price of a new machine in repairs of my existing washer (although I felt it made a nice aesthetic match to the 16 year old dryer which still worked well).
Based on his expert opinion I purchased today (Tuesday) a replacement washer of the same brand to be delivered this Friday.
I am very happy to have had this repair company come so quickly and give a solid recommendation following its fast diagnostic work which has allowed me to schedule new replacement washer the same week.
- Company Response
Hi, David, Thanks for leaving this review for us. It is our pleasure to deliver the best service to our customer.