Steve comes off as a decent and nice fellow. I was very happy with him at the beginning of the project (water softener and toilet repair).
The quality of the plumbing, however, was far below my expectations. The work was not carried out to plan and looks amateur. He doesn’t seem to listen with resultant problems. For example, I asked for the water softener to be in the utility room and came home to find the water softener in my finished office. place was left a mess with footprints, metal filings, etc all over the place. I will be hiring another plumber to re-do the work.
My main complaint with Steve, however, is ethical. I made the mistake of paying Steve as I knew there were material costs. I trusted he would be back to finish up and he promised me he would 'be back on Thursday.' Thursday came and went. He immediately stopped returning any calls. Since then, water softener is not running (I’m hardly surprised).
Steve comes off as a nice guy but I had a terrible experience with him. The quality of the plumbing was not as disturbing as the ethical and trust issues. STAY AWAY.
Of note, I hired him through Jiffy. I contacted them yesterday (March 30) to file a complaint. They indicated they would ask Steve to contact me to resolve this issue. I will leave an update if called.
Steve sent me a text message today (March 31) after a week of radiosilence. I was surprised but I suspect JIFFY forced him to do so. Ironically, he is claiming that he will not return to finish the job because he claims my complaint to JIFFY was dishonest. What a joke! An obvious smokescreen and just an excuse not to return to fix his mess (not that I would trust him in my house again). Irrespectively, this wouldn’t excuse his bad behavior prior to my complaint.
Avoid Steve and Oakleaf Plumbing. The quality of the work is substandard, but more importantly, there are major ethical issues. What a mistake.