During a recent heat wave, our air conditioner stopped working and our former heating and cooling service provider was doing nothing to return it to an operational state. The service rep from the former provider was more focused on upselling a new higher efficiency unit than resolving the issue with the A/C unit, suggested we could have an expensive leak test performed, but could forgo the leak test and use the $ towards the purchase of a new unit. I wasn’t convinced that a leak was the issue so I called Chris from Ice Air who came highly recommended by a neighbour and I was extremely happy with my decision to call him.
Rather than have to wait 5 days like I did with my former service provider, Chris showed up the same day, quickly diagnosed the issue as lack of power getting to the compressor and had the unit back up and running in minutes. I was so impressed with his service over what I've been experiencing in recent years, I decided to explore cancelling the service plans I had in place and upgrade both my furnace and air conditioner through Ice Air.
In terms of replacement options, Chris provided very competitive quotes on both furnace and A/C units and sound recommendations on replacement options.
The installation of the new units was completed in one day and I was extremely satisfied with the quality of service and professionalism displayed by Chris and team. I’m also more than happy to recommend Chris and his Company to others and have joined his growing list of customers in our neighbourhood.
- Company Response
Thank you Ross!!! We try our best to provide possible service and options to our customers. It was a pleasure working with you and taking care of your heating and cooling needs!!!