Legendary Carpentry

Decks
78 Elderwood Place Brampton ON L6V 3N3
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Decks
Legendary Carpentry
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66%

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Reviews for Legendary Carpentry

Average customer rating:
7.8 10 (5 reviews)

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Wendy in Toronto
Wendy in Toronto
3 reviews Toronto, ON
0/10

Unprofessional & Incompetent in Grading Land

We hired Ray and his crew after reading lots of good reviews on Homestars and other websites. In the beginning we were very happy. Ray has a very friendly, nice personality and he and his crew seemed to know what they were doing.

But then everything went wrong.

He built our deck but did not follow the plan correctly so the top of the deck was flush with the door, instead of having a 4 to 6 inch step down as was shown in the plan. This meant that snow could easily blow in during the winter.

I asked Ray to help us fix this problem. He refused to do it without charging us more money!

While Ray was building the deck our General Contractor (who was working on the interior of our house) told us that Ray did not grade our land properly. At this point, most of the deck boards were on. We alerted Ray to the problem, and he did try to do some more grading (but he didn't remove any deck boards). He also installed window wells.

Three weeks later it rained, and water came pouring into our basement.
Our General Contractor brought a landscaping specialist over to our property to have a look. He told us the grading was completely wrong. The earth was sloped TOWARDS our house and not away. On top of that, the window wells were too small - not deep enough, so water was pouring in through the windows.

I contacted Ray immediately and told him we needed to come back and help fix this problem. No response. I contacted him at least 4 times, but email, text and phone, but no response.

I was told by the landscaper and other deck builders that the first thing anyone reputable knows when building a deck is that the earth underneath needs to be properly graded.

What upsets me the most is not Ray's incompetence, but the lack of professionalism. If you make a mistake, own up to it and fix it. Instead he chose to ignore us.

We paid him $12,000 for the job and had to spend another $10,000 to have the deck disassembled, the property properly graded, new window wells, and deck rebuilt!

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Robert from Mississauga
Robert from Mississauga
1 review Mississauga, ON
10/10

Deck Repair and rebuild.

Ray repaired and rebuilt our deck. He and his crew installed it. They were extremely professional, did an amazing job, on time, on budget, and good clean up. Arrived early for work each day.!

I could not be happier with the interactions with Ray and his crew and the finished work was beyond what was expected. He explained all parts of the deck repair and answered all our questions and concerns . Have referred him to neighbours and can't recommend Ray and Legendary Carpentry enough. Thanks Ray ,glad we hired you as our contactor.

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Company Response

Thanks Robert,
We really appreciate your hospitality, the great review and the many referrals. I'm glad I was able to answer all of your questions and address your concerns accordingly. We look forward to working with you again on future projects!

Ryan in Brampton
Ryan in Brampton
1 review Brampton, ON
10/10

Highly recommend!

Amazing work and quality! Would highly recommend Ray for his service. He was on time and his quote was what within what he said it would be. Added touch is his immaculate personality.

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Company Response

Thank you Ryan for the great review. It was an pleasure renovating your home.

Darren
Darren
7 reviews Hamilton, ON
10/10

Fence, gate, porch work

Ray designed a fence and gate, and he and his crew installed it. They were extremely professional, did an amazing job, on time, on budget, and good clean up.

I could not be happier with the interactions with Ray and his crew and the finished work was beyond what was expected. I can't recommend Ray and Legendary Carpentry enough.

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Company Response

Thank you Darren for the kind words. We were so excited to do this project. Can't wait to tackle the rest of the landscape.

Rick
Rick
1 review Toronto, ON

First Review

9/10

Rebuild Garage, Deck, Driveway, and Landscaping

Contractor did an amazing job and exceeded our expectation. Very reliable. Cost was very reasonable. Did not charge us for additional things that we asked for during the job. Cleaned up site each day when they were done. I would use Legendary Carpentry again.

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Company Response

Thank you Rick for the great review. It was an absolute pleasure creating an outdoor oasis for you and your family to enjoy. We look forward to working with you again.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Legendary Carpentry

Specializing in outdoor woodworking and landscapes. Use your imagination to create your very own unique outdoor oasis or let us design one with your wants and needs in mind. Our team will be glad to sit down with you and go over any ideas that you may have. Consultations are ...
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