Max Appliance Repair

Purchased a washing machine from them, which they installed in our kitchen. On the first load heard water noise coming from the basement. Yup, they flooded my basement. No apology, no installation cost refund. Nothing.

We recived a very good service from Oleg,
Thank You: You have very qualified people working for you.

Thank You Again.

Maxim was fast, courteous and knowledgeable. Was at my house less than an hour after I called. He got my dishwasher going right away and diagnosed my oven problem was a faulty element. He got the part and installed it the same day. Thank you, Maxim!

We had a problem with my 5 year old washing machine Yurii came and tried to do the repair but the model we had was now discontinued and he could not get parts. He was upfront and honest with us. He did what he could and gave us some great advise.

I would definitely use this company again.

Washer wouldn't drain- repair person showed up on time, was pleasant, polite, and patiently explained things to me - needed a part, and it arrived very quickly. Very pleased - now I don't have to get a new washing machine! Thank you so much.

PROS: Ver happy with the quick and efficient installation of the control board. Roman (the technician) was friendly, clean and helpful.
CONS: A lot of back-and-forth calling when ordering the new part and scheduling installation. Interface between the call center and technicians could be improved on.

Washed my clothes three times and still dirty. Called the repair company who sent technician within hours. Parts arrived next day. Great service

Great job, Thanks Roman, explained all,
same day with needed revisit prompt,
smart, clean, nice .. thorough !!

Before you call them, you should know they do not have customer service so do not expect warranty, good job or even talk to a supervisor. Only a call center
I had washing machine with stop in cycling issue. They send me technician with no experience with brand new tools. he turns on the machine and checked it then search on internet for how to fix it, then asked for instruction manual to see if he can find the answer later called someone every 5 min for what is the next. I'm a handyman and work at big factory so I learnt how to check or fix problem of machines.
For washing machine, you need expert because parts are very expensive. If you change wrong part, you will loss about $400
After 40 min play with control panel and unrelated parts like release stuck door system (no problem with door function) finally he opened the top.
checked the valve while he did not unplug the machine and touched the panel so got a shock. At this point I asked him to close it and leave it.
He said I checked all parts problem is the control board. I will call you and let you know the cost. Control board is very expensive I asked him are you sure he said yes and we warranty our job.
After 3 days I did not hear from him. I called other company and they fixed it at reasonable price. Problem was something else.

I called Max for refund couple of time and owner supposed to call me back but never happened they made $100 for nothing.

I feel compelled to warn my fellow consumers about the abysmal experience I had with Max Appliance Store. In search of a reasonably priced refrigerator, I decided to give them a chance despite some negative reviews I had come across. Unfortunately, my decision turned out to be a regrettable mistake, and I urge others to avoid wasting their hard-earned money at this establishment. Max Appliance Store claims to sell open box refrigerators, but what they delivered to me was clearly a used unit. The refrigerator showed evident signs of wear and tear, including scratches, dents, and even some lingering stains. It was not what I expected from an open box product, and it left me questioning their integrity as a business.
To make matters worse, the refrigerator did not function properly even after they claimed to have repaired it. Despite their efforts, the appliance continued to malfunction, leading to spoiled food and wastage. I approached Max Appliance Store's customer service seeking a resolution, but they displayed a complete lack of empathy and professionalism.
Their customer service was nothing short of appalling. The owner, in particular, was rude, dismissive, and displayed a complete lack of concern for my dissatisfaction. The unhelpful and mean-spirited attitude I encountered left a lasting negative impression on me. Moreover, Max Appliance Store refused to compensate me for the food that had to be thrown out due to their faulty product. Their lack of accountability and refusal to address the financial loss I incurred only added insult to injury. Based on my experience, I strongly advise against patronizing Max Appliance Store. Their false advertising of open box items, poor quality products, and utter disregard for customer satisfaction are clear indicators of an unreliable and unscrupulous business. Save yourself the frustration, disappointment, and financial loss by seeking out a reputable and customer-oriented appliance store instead .In conclusion, I cannot emphasize enough how important it is to steer clear of Max Appliance Store. The subpar product, lackluster repairs, terrible customer service, and the owner's mean-spirited demeanor are all red flags that should not be ignored. Protect your time, money, and peace of mind by choosing a more reputable and customer-friendly retailer for your appliance needs.