ROBIN ROBIN ROBIN! WHAT ELSE CAN BE SAID. THIS MAN IS THE MOST HELPFUL, CARING, KIND AND PROFESSIONAL INDIVIDUAL I HAVE BEEN AROUND IN A WHILE.
I MUST HAVE CONTACTED 100 COMPANIES FOR QUOTES ON IRRIGATION SYSTEMS. NOT ONLY WAS NEW VISIONS AND ROBIN THE FIRST TO REPLY...THEY ALSO HAD A VERY PROFESSIONAL AUTOMATED E-MAIL SAYING THEY WOULD GET BACK TO ME ASAP WHICH WAS VERY MUCH APPRECIATED.
ROBIN TOOK LESS THAN 24 HOURS TO THAN PROVIDE ME A QUOTE AND WAS VERY DETAIL AND THOROUGH WITH HIS QUOTE. THE DIFFERENCE BETWEEN ROBINS QUOTE AND THE OTHER GUYS OUT THERE WAS THAT HE TOOK THE TIME TO EXPLAIN THE QUOTE IN SIMPLE TERMS FOR ME AND HE ALSO LET ME KNOW WHAT I NEEDED VS. WHAT I DID NOT NEED.
THE MAIN REASON I WENT WITH ROBIN AND NEW VISIONS IRRIGATION WAS THE CUSTOMER SERVICE (ON TOP OF COURSE OF THE KNOWLEDGE AND PROFESSIONALISM). ROBIN WOULD ANSWER ALL OF MY QUESTIONS WITHIN MINUTES ANYTIME I ASKED HIM ANYTHING ON WHATS APP! NOT SURE HOW HE WAS ABLE TO RESPOND SO QUICKLY AT ALL TIMES OF DAY (AND NIGHT) BUT I WILL NOT QUESTION THE MANS METHODS.
ROBIN ALWAYS THANKED ME EVERYTIME I ASKED HIM SOMETHING (REALLY i SHOULD BE THANKING HIM) AND HE WAS SO POLITE EVEN IF I ASKED THE SAME QUESTION TWICE OR SOMETHING VERY RUDIMENTARY. THIS IS HOW HE DISTINGUISHED HIMSELF VS. THE OTHER IRRIGATION COMPANIES. IF I EMAILED OR TEXTED OTHERS, THEY WOULD TAKE A DAY OR TWO TO REPLY AND THEIR RESPONSE WAS NOT AS THOROUGH. AS WELL THEY WOULD OVER TIME GET IRRITATED WITH ALL OF MY QUESTIONS.
I AM SORRY I HAD TO ASK SO MANY QUESTIONS BUT BEING A RELATIVELY YOUNG HOUSE OWNER I WOULD LIKE TO KNOW WHAT I AM GETTING INTO AND HOW EVERYTHING WORKS. ROBIN UNDERSTOOD THIS AND OUR CONSTANT BACK AND FORTH COMMUNICATION WAS PROOF OF HOW MUCH HE VALUED MY BUSINESS BUT MORE IMPORTANTLY ME AS A PERSON.
ROBIN EVEN TOOK IT A STEP FURTHER AND VISITED OUR HOUSE PRIOR TO THE INSTALLATION OF THE SPRINKLER SYSTEM (AGAIN NO OTHER COMPETITORS DID THIS FOLLOW UP). HE HELPED EXPLAIN WHERE THE SPRINKLERS WOULD SPRAY AND BROKE DOWN THE ZONE COVERAGE. HE ALSO TESTED OUR TAP PRESSURE AT THE SIDE OF THE HOUSE AND DETERMINED THE WATER PRESSURE WOULD NOT BE STRONG ENOUGH. THEREFORE THEY WOULD RUN IT THROUGH THE BASEMENT (NO ONE ELSE GAVE US THIS OPTION). AGAIN I APPRECIATE ALL THE UPFRONT WORK HE DID AND I DEFINITELY FELT SAFE WITH HIS WORKMANSHIP.
ON THE DAY OF, ROBINS BUSINESS PARTNER ESHO DID THE INSTALLATION. HE DID A THOROUGH JOB AND EXPLAINED TO ME HOW TO WORK THE SYSTEM THROUGH THE WIFI CONTROLLER. ESHO TOOK THE TIME AND CARE TO MAKE SURE ALL THE SPRINKLER HEADS WERE FUNCTIONING AND HE EVEN SPENT AN EXTRA TEN MINS SPREADING GRASS SEED FOR ME (ON HIS BARE KNEES) AND THEN WATERING IT!
ROBIN AND ESHO AND THE WHOLE TEAM AT NEW VISIONS IRRIGATION HAVE BEEN A PLEASURE TO WORK WITH AND I WOULD NOT HESITATE TO RECOMMEND THEIR WORK TO ANYONE ELSE LOOKING FOR A SPRINKLER SYSTEM. I KNEW FROM DAY ONE I COULD RELY ON THEM AND HAVING SOMEONE WHO CAN QUICKLY RESPOND TO YOU AND ACTION YOUR NEEDS IS VERY IMPORTANT WHEN IT COMES TO AN IRRIGATION SYSTEM. BECAUSE OF THIS I CHOSE NEW VISIONS IRRIGATION! THANK YOU!!!
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- Company Response
VIJAY VIJAY VIJAY, thank you for the amazing review and complements. i have no words to describe how happy and proud i feel after reading all your words. I was always happy answering all your questions about the system. you're so valuable to us you will always be i don't have to mention it whenever you need us you will always find us. your words gave me more motivation to keep doing the best i can do to this job. i have never felt happy the way i just felt now hearing how satisfied and happy you were with our job and customer service. i would like to say thank you again and again from us new visions irrigation team we are lucky to have the chance to work at your house. Thanks again looking always forward to see you and hear from you.