Muskoka Movers was responsive when we first considered using them for our move. Gabe came to our home, inspected all of the items to be moved and gave us a quote. I told him I wanted “no surprises” and he reassured me that it would all go well.
On the day of the move, his crew was 90 minutes late. The cartons for breakable dishes were branded "Keurig". Boxes for the TV, pictures and mirrors were crafted from odds-and-ends pieces.
Then, when we received the notice from the credit card company of the amount he charged, it was $3,700.00, as opposed to the quote of $1700.00!!! More that DOUBLE the quote! Clearly a "bait and switch" strategy. It took them over three weeks to provide an itemized invoice.
In addition, Muskoka Movers took our lock and key to put our furnishings into a storage locker. Three months later, after numerous emails and REPEATED requests they have still NOT returned our key. Gabe told us on two (or three) different occasions that it HAD been sent to us, BUT never arrived. Of course, now that he is finished the move, he is no longer responsive.
Absolutely the worst moving experience we have had. We waiting over three months before posting this review, hoping they would make it right. We are sorry that we took at their word their quote and promise of key return. Very disappointed to find our how dishonest, deceitful and unethical this business is.
NM / CS