Dryer stopped working, Called dryer dealer,they sent a technician from smile appliance which I was not aware of. the technician did diagnostic within around 5-6 minutes. then told me the cost of repair will be 249.00 but no details of timing when i asked. I thought the repair will take more than an hour. but he finished repair with in 10 minutes. So they charge me 249.00 for the 15 minutes of work. I think this is overcharge for the amount of work, but the company did not do anything after emailed my complain.
- Approximate cost of services:
- $250.00
- Company Response
Hello Mr. R...
When our office calls a client, we clearly
state the call is made from Smile Appliances and we are authorized by the manufacturer.
Furthermore, on your call display it shows
Smile Appliances.
After multiple back and forth emails and multiple phone conversations between yourself and our office (as well as the manufacturer), you have clearly stated that you agreed to the price of the repair prior to the technician proceeding with the labour. Should you have disagreed at the time the tech was there during his visit, the technician would have simply charged you a service call. You also continuously insist that someone promised you an hourly rate, which too was not the case. Unfortunately, at this point there is nothing much that we are able to do as both our office and the manufacturer have spent much time writing emails and speaking to you about your concerns with labour timing. We truly strive to accommodate our customers as much as possible. We apologize that we were unable to fully satisfy your concerns despite having repaired your dryer. We are pleased to assist you in the future if need so.