Hello to all readers,
please read carfully as this client canot do grade one math.
here are the details...
when our clients call, we tell them that the service call is 100 dollars, and if they decide to go ahead with the job we will advance the 100 towards the labour.
we went to this lady and gave her a quote of 270 dollars to fix her dryer...
our tech DID not charge her for the service call.
big mistake on our side.
so just to make sure everyone understands - this lady did not pay 100 dollars , and if she would,
her due balance was 170.
we came to fix the dryer and charged a total of 270.
this lady now have been calling us and asking for 100 dollar refund ( the one she never paid)
we tried to explain, but as you can see we got a big 0
that shuold have been a 10
here is the math:
if you paid a 100
if you didnt pay
the service call acts as an advance or a deposit any how you want to call it .
second of all smile appliances have never ever
wrote free service call if we do the work.
go to our website and see yourself.
so lady i hope you read it and understand.
if i would think you deserve to get money back
i would give you not only the 100 but the 270.
to the rest of the readers call our office
have a nice day and keep smiling... :-)