Smile Appliances

Appliance Repair
Vaughan ON L4J 8M7
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93%

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Reviews by rating (past 12 months)
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Reviews for Smile Appliances

Average customer rating:
9.5 10 (26 reviews)

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Michelle
Michelle
1 review Markham, ON
8/10

Gas dryer repair

We had the coils and the ignition go on our gas dryer. Service was easy, quick and friendly.

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Company Response

thank you so much for the kind review.
smile appliances

D D.
D D.
1 review Toronto, ON
10/10

Fridge Repair

Great and fast service! The tech did a great job of explaining what was wrong, how to fix it, and even went as far as checking the warranty on everything for me.

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Company Response

Thank you so much for the kind review,
smile appliances.

2/10

Dryer repair

Dryer stopped working, Called dryer dealer,they sent a technician from smile appliance which I was not aware of. the technician did diagnostic within around 5-6 minutes. then told me the cost of repair will be 249.00 but no details of timing when i asked. I thought the repair will take more than an hour. but he finished repair with in 10 minutes. So they charge me 249.00 for the 15 minutes of work. I think this is overcharge for the amount of work, but the company did not do anything after emailed my complain.

Review has 1 previous version
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Company Response

Hello Mr. R...

When our office calls a client, we clearly
state the call is made from Smile Appliances and we are authorized by the manufacturer.
Furthermore, on your call display it shows
Smile Appliances.
After multiple back and forth emails and multiple phone conversations between yourself and our office (as well as the manufacturer), you have clearly stated that you agreed to the price of the repair prior to the technician proceeding with the labour. Should you have disagreed at the time the tech was there during his visit, the technician would have simply charged you a service call. You also continuously insist that someone promised you an hourly rate, which too was not the case. Unfortunately, at this point there is nothing much that we are able to do as both our office and the manufacturer have spent much time writing emails and speaking to you about your concerns with labour timing. We truly strive to accommodate our customers as much as possible. We apologize that we were unable to fully satisfy your concerns despite having repaired your dryer. We are pleased to assist you in the future if need so.

john C.
john C.
1 review Whitby, ON
10/10

Fridge repair

Fridge was leaking Water. Repairman replaced the whole line under the fridge to avoid a further leak in the future, As the fridge is 15 years old.

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Company Response

Thank you for your prompt review :-)

williamweeden01
williamweeden01
1 review Ajax, ON
10/10

Washing machine leaking

Excellent evaluation of problem, excellent turnaround and repair.
Technician very personable and knowledgeable(mayor)
Would recommend this company to everyone.

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Company Response

William, thank you for your great review. We appreciate the time it took to rate us.

plievaart
plievaart
1 review Ajax, ON
9/10

Repair of Kitchenaid oven

The work was done well and quickly. We really appreciated the extra effort Mayor made to get our oven up and working before Christmas.

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Company Response

thank you for the kind review

Steve in Toronto
Steve in Toronto
1 review Toronto, ON
10/10

Washing machine repair

We had a fairly new washing machine that wasn't draining. The technician came at the appointment time, and quickly diagnosed a defective pump.
The pump was ordered and he came back the next day to install it. He found out that the pump was broken by a jewelry chain, and he took the time to clean out the machine. Very thorough job, and I would call them again. Also, a very pleasant individual.

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Company Response

Thank you for the kind review

Cjsereny
Cjsereny
1 review Toronto, ON
10/10

Washing machine tepair

Technician great, explained what he was doing. What might be wrong. Solved problem. Showed me how I could better maintain the washing machine. I was very happy thank you

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Company Response

Always here to provide good service! Thank you for your review and happy holidays!

Mark from Toronto
Mark from Toronto
1 review Vaughan, ON
10/10

Wolf repair

Amazing service. Very responsive, we needed help quick help for a Wolf oven. Everything went much better than expected. Our Wolf has multiple issues, parts were required and still the whole job was fixed within 2 days of our phone call.

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Company Response

Thank you Mark for taking the time to review us. We truly strive to provide excellent service. Happy Holidays!

avi
avi
1 review Toronto, ON
10/10

Broken washing machine

Quick and clean washing machine repair. Was punctual and polite and explained everything well and clear

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Company Response

Thank you Avi for your great review. We appreciate the time you took in reviweing us! Happy New Year!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Smile Appliances

CATEGORIES
Appliance Repair
PAYMENT METHOD
Cash, Cheque, Visa & Mastercard
LICENSES
Gas License, TSSA & Safety Authority
LIABILITY INSURANCE
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Yes, ask for details.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.