Great and fast service! The tech did a great job of explaining what was wrong, how to fix it, and even went as far as checking the warranty on everything for me.
Thank you so much for the kind review,
Dryer stopped working, Called dryer dealer,they sent a technician from smile appliance which I was not aware of. the technician did diagnostic within around 5-6 minutes. then told me the cost of repair will be 249.00 but no details of timing when i asked. I thought the repair will take more than an hour. but he finished repair with in 10 minutes. So they charge me 249.00 for the 15 minutes of work. I think this is overcharge for the amount of work, but the company did not do anything after emailed my complain.
Hello Mr. R...
When our office calls a client, we clearly
state the call is made from Smile Appliances and we are authorized by the manufacturer.
Furthermore, on your call display it shows
After multiple back and forth emails and multiple phone conversations between yourself and our office (as well as the manufacturer), you have clearly stated that you agreed to the price of the repair prior to the technician proceeding with the labour. Should you have disagreed at the time the tech was there during his visit, the technician would have simply charged you a service call. You also continuously insist that someone promised you an hourly rate, which too was not the case. Unfortunately, at this point there is nothing much that we are able to do as both our office and the manufacturer have spent much time writing emails and speaking to you about your concerns with labour timing. We truly strive to accommodate our customers as much as possible. We apologize that we were unable to fully satisfy your concerns despite having repaired your dryer. We are pleased to assist you in the future if need so.
Excellent evaluation of problem, excellent turnaround and repair.
Technician very personable and knowledgeable(mayor)
Would recommend this company to everyone.
William, thank you for your great review. We appreciate the time it took to rate us.
We had a fairly new washing machine that wasn't draining. The technician came at the appointment time, and quickly diagnosed a defective pump.
The pump was ordered and he came back the next day to install it. He found out that the pump was broken by a jewelry chain, and he took the time to clean out the machine. Very thorough job, and I would call them again. Also, a very pleasant individual.
Thank you for the kind review
Technician great, explained what he was doing. What might be wrong. Solved problem. Showed me how I could better maintain the washing machine. I was very happy thank you
Always here to provide good service! Thank you for your review and happy holidays!
Amazing service. Very responsive, we needed help quick help for a Wolf oven. Everything went much better than expected. Our Wolf has multiple issues, parts were required and still the whole job was fixed within 2 days of our phone call.
Thank you Mark for taking the time to review us. We truly strive to provide excellent service. Happy Holidays!
Quick and clean washing machine repair. Was punctual and polite and explained everything well and clear
Thank you Avi for your great review. We appreciate the time you took in reviweing us! Happy New Year!