BRIKS Design-Build Group

Formerly POSCHE Design - Build Group
Design/Build
Toronto ON M2N 7E9
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Design/Build
BRIKS Design-Build Group
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Reviews for BRIKS Design-Build Group

Average customer rating:
9.6 10 (20 reviews)

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Debra in Toronto
Debra in Toronto
0 reviews Old Toronto, ON
10/10

Whole Home Renovation

The BRIKS Design-Build Group is an industry leader." Their dedication to achieving the highest standards is apparent in each and every aspect of our residential renovation. The team's proficiency, dependability, and innovative ingenuity transformed our concepts into tangible realities. They distinguish themselves significantly through their exceptional problem-solving abilities, steadfast commitment to customer service, and scrupulous attention to construction details. Our decision to hire BRIKS for our project was an unequivocal one; we enthusiastically endorse their services to anyone in search of exceptional quality and professionalism

Approximate cost of services:
$450,000.00
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Private User
Private User
Private User reviews Ajax, ON
1/10

Doesn't Deliver on Promises

I am compelled to share our horrendous experience with BRIKS, and I strongly advise anyone considering their services to proceed with extreme caution. Our encounter with this company has been nothing short of a nightmare.

We initially chose BRIKS based on their promises of excellence and attention to detail in home renovations. Unfortunately, our experience turned out to be in stark contradiction to their marketing claims.

The most egregious offense was the mishandling of our home floor installation. From the outset, the BRIKS team assured us that they had the expertise to handle the project with precision. However, what followed was a series of blunders and incompetence that has left us with a faulty floor and other unresolved issues.

The floor installation, which was supposed to be a highlight of our home renovation, turned into a major disaster. There are noticeable defects and irregularities, making it clear that their so-called "attention to detail" was nothing more than a hollow promise. The final result is not only aesthetically displeasing but also structurally compromised.

Attempts to address these deficiencies with BRIKS have been met with indifference and excuses. They have failed to take responsibility for their errors and have been unresponsive to our pleas for resolution. The lack of accountability and commitment to customer satisfaction is appalling.

I cannot stress enough how disappointing our experience with BRIKS has been. Their inability to deliver on their promises has not only cost us time and money but has also left us with a home that falls far short of our expectations.

If you value your peace of mind, financial investment, and the integrity of your home, I strongly advise against entrusting any project to BRIKS. They have demonstrated a disregard for customer satisfaction and a lack of competence in their work.

In conclusion, save yourself the headache and frustration look elsewhere for a construction contracting company that values its clients and can deliver on its promises.

Approximate cost of services:
$400,000.00
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Company Response

Dear Ian Gillanders,

We appreciate your feedback, as we value constructive criticism from our clients and are committed to continuous improvement based on our past experiences.

We have carefully reviewed your recent review and would like to address some of the points you raised, providing a more detailed perspective on the project.

Project Overview: Perspective : Your beautiful and award nominated Project at Brookdale was completed in 2018. We are sitting at the helm of 2024. Time lapse of 6 years.

When we initially undertook this beautiful project, it was evident that your home required a comprehensive overhaul consisting of a major home addition as per Permit Set City Drawings. Despite the challenges posed by the initial condition of your home, we managed to complete the project on time, with all city inspections (structurally and otherwise) passed, and all permits were closed accordingly. You were aware of all the dates the inspections took place, and you also have a copy of Permits Closed.

Delays and Deficiencies: While completing the project, we encountered delays caused by various factors, including some within your control. Despite this, we conducted numerous walk-throughs, addressed deficiencies that arose based off these delays promptly, and ensured your satisfaction with the completed project.

HVAC and Personal Preferences: Your HVAC system, designed by a Mechanical Engineer and approved by the City of Toronto, initially met the approved specifications and was part of the HVAC Permit that we installed. However, we responded to your personal preferences for extreme cooling temperatures by sending our HVAC crew multiple times and eventually assisting with upgrading the equipment. We believe that this is potentially the reason the flooring is reacting to these extreme temperatures on both floors as you have split air conditioners on the second floor.

Flooring Issues: Concerns about the flooring on the main floor were addressed and rectified under our warranty, despite our Flooring Subcontractor indicating that heating/cooling that was changed by you could be the reason for the shrinking and the expansion of these floors. Further issues on the second floor were unrelated to our scope of work, as outlined in our agreement.

Warranty and Additional Work: It's important to clarify that our scope of work, as per our agreed contract, does not extend to a lifetime warranty or obligations for work outside the original agreement. We provided a standard one-year warranty, which is common and the norm in the industry. We have, however, demonstrated our commitment by addressing issues even years (up to this year) after completion, as a courtesy and our Commitment to customer satisfaction. We regret that we were unable to meet your expectations.

Conclusion: Despite the challenges, we believe we went above and beyond to complete your project on time and provided years of after-service and care. We have addressed and rectified all of the issues raised, whether under warranty or not.

Regrettably, we cannot assist with our services outside our agreed scope, especially regarding wear and tear six-years later. We hope you understand this limitation, and we wish you and your family all the best in the future.

Sincerely,

Rachel in Toronto
Rachel in Toronto
0 reviews Toronto, ON
10/10

Remarkable

I would highly recommend BRIKS Design-Build Group to anyone interested in any & all remodeling projects! From the initial introduction to the completion of our home renovation project, our experience was wonderful. Each one of the crew members was professional and responsible. We were kept up-to-date on all the activities and our home reno was completed on time. The quality of finishing is absolutely amazing. Thank you!

Approximate cost of services:
$120,000.00
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Company Response

Thank you for the kind review. We hope you enjoy your new home for many years to come.

Sarah in Ancaster
Sarah in Ancaster
0 reviews Oakville, ON
10/10

Brilliant Work!

We had BRIKS Design-Build Group renovate our dated kitchen, family room and master bedroom. The BRIKS team was simply fantastic throughout the process. We are very happy with our new living space, the quality of craftsmanship is perfect. Highly recommended for any home renovation work! Thank you!

Approximate cost of services:
$100,000.00
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Company Response

Thank you Sarah, it was a pleasure working with you. Hope you enjoy your new space for many years to come!

Wendy in Toronto
Wendy in Toronto
3 reviews Toronto, ON
10/10

Builders Who Care About Their Clients

Six months ago we hired Briks Design-Build Group to undertake an extensive renovation and addition to our older, three bedroom home in Toronto.

During the six months of our project, we got to know the team at Briks very well. What sticks out the most to me is that Briks is a company that truly cares about its clients. During our project as issues arose - they always do :), the team at Briks always tried to see the issue from our perspective and tried their best to solve it to our satisfaction. One thing in particular that comes to mind is the glass wall we wanted to install for our staircase, but we had gone over budget. The Briks team gave lots of thought to this problem and came up with a way to do it without charging us any extra. We now have a beautiful staircase that everyone who enters our home admirers!

One of the reasons we chose to work with Briks was we were told by one of their previous clients that the Briks team is excellent about sticking to timelines. And, I have to say that Briks did not disappoint us! We were told our reno and addition would be 6 months, and that is exactly how long it took. When the team was behind schedule they ended up working late to make up the time. We appreciated their hard work and dedication.

We now live in the home of our dreams thanks to Briks!

Approximate cost of services:
$450,000.00
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Company Response

Thank you for the kind words Wendy. We are glad that you are loving your new home, and thank you for making us a part of this journey with you. Please give our regards to Uncle Roger :-)

jacob in North York
jacob in North York
1 review Toronto, ON
10/10

Kitchen & Bathroom Renovation

We are very happy with our remodeled kitchen and bathroom done by BRIKS Construction! We did a full gut and remodel of the 1960's original kitchen and bathroom in our house. Since this was our first remodel experience, we didn't have much experience picking out tile, fixtures, etc. The interior designer offered great advice and got us pointed in the right direction! Once we started the renovation, our Project Manager kept us up-to-date weekly on progress, schedule and any decisions we were needing to make. The overall experience was smooth and hassle-free. We are extremely happy with the outcome. Thank you team BRIKS!

Approximate cost of services:
$45,000.00
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Company Response

Thank you for the review Jacob! It was a pleasure working with you.

Cherie in Toronto
Cherie in Toronto
2 reviews Toronto, ON
10/10

Kitchen and bathroom reno, re-finishing floors

We hired Posche to renovate our kitchen and master bathroom, and to sand and re-finish our hardwood floors. From beginning to end, we could not have been happier with our experience with Fahd and Danyal. They were at all times professional, communicative, responsive and respectful. The job was done on time, within budget, and the finished product is simply beautiful. Renovating can be so stressful, but the Posche team took care of coordinating all aspects of the job, and always made us feel that we were in great hands. We recommend them highly.

Approximate cost of services:
$100,000.00
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Company Response

Thank you for the kind words Cherie, and it was a pleasure working with you and your Family. You were a set of clients that we felt proud to work with achieving your goals for your remodel. Once again, thank you for a glowing review, and please do not hesitate to contact us in the future for any of your other remodeling needs.

Mike in North York
Mike in North York
1 review Toronto, ON
10/10

Home Renovation

From the very beginning of our experience with POSCHE Design & Build, the communication was great! Our initial contact was via emails but once the home renovation started we were in regular contact with our Project Manager. It was very reassuring to know he was there to answer any of our questions or address our concerns. When issues came up during demolition, as they are bound to, our Project Manager worked hard with us to find the best cost-effective solution and made sure we were promptly updated with any changes.
We were also impressed with the quality of work. From the designer who worked hard with us to create a beautiful vision within a complicated space, to the trades who turned that vision into a reality. They were all very pleasant, knowledgeable and patient with us. They all took the time to answer our questions and discuss the work they were completing. We always felt fully informed and never felt we were being disruptive. They were also all great at brainstorming with us and the Project Manager when problems arose. Our Project Manager was great at having all the trades scheduled to come and do their work. Our project was completed beautifully and on time! Thank you POSCHE Design & Build!

Approximate cost of services:
$10,000.00
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Company Response

Thank you for the kind words Mike, and it was a pleasure working with you and your Family.

nasir in Toronto
nasir in Toronto
1 review Toronto, ON
10/10

Home Reno

It was a pleasure to work with Posche Design Group.
The team was very professional and friendly.
The management truly cares about their customers and take time to build relationships.
I'm very impressed with the level of quality they have provided In my home renovation.
They provided helpful insight towards the renovation, which consisted of bathroom and kitchen remodeling.
I'm very pleased with the final outcome.

Nasir S.

Approximate cost of services:
$50,000.00
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Company Response

Thank you. Look forward to working with you in the future as well.

h.daleel
h.daleel
1 review Mississauga, ON
10/10

Home reno

We had the pleasure of using POSCHE. Design & Build during the extensive renovations on our house. POSCHE. was the general contractor and the renovations included two bathrooms, three bedrooms, kitchen, family room, living room, and dining room. Renovations included replacing fixtures, flooring, windows, electrical, plumbing, doors, etc...

We are extremely pleased with the value received, and in particular with the quality of work and the responsible attitude of not only the project manager, but also his employees and subcontractors. Any issues were dealt with promptly, professionally, and to our satisfaction. Thank you for a job well done!

Approximate cost of services:
$120,000.00
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Company Response

Thank you for the opportunity to remodel your home. We are glad you liked the finished product and that our Designer was able to accommodate your wishlist and keep it within the budget your family initially had. Enjoy your new living space.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about BRIKS Design-Build Group

BRIKS (Verb/ Noun/ Adjective): Bespoke. The Art of Luxury, Redefined.

BRIKS Design-Build Group is a TARION Registered Boutique Firm, specializing in Luxury New Build Construction of Custom Residences. We offer a Full range of the Best-in-Class General Contracting Services, including Transitional Renovation and Remodeling, Kitchen Designs, and Interior Design for Residential and Commercial Clients throughout Toronto.

The construction of your home may well be the largest investment you ever make, and is a huge undertaking. Simply put, this is not the type of job in which you can leave anything to chance. When you work with BRIKS Design & Build for your new and remodeling construction projects in the G.T.A., nothing will be overlooked.
With our experienced team of renowned Architects, Interior Designers, Engineers, and Sub- Trades; we assure you that every detail of the construction project, from initial designs to site plans, and from construction to the materials sourced and used; will only be of the highest level of caliber that we work with. Whatever your vision of your new home may entail, our bespoke BRIKS team will ensure that it is fully realized.
As a leading Design-Build Firm in the G.T.A. , not only do we provide detailed site and architectural plans from some of the most reputable Architects in Canada, but we also assist with every part of the building process. From applying for permits, to laying the foundation, to your BRIKS Pre-Delivery Inspection; we are truly your one-stop shop for all your construction needs.
Over the last 20+ years, we’ve earned the trust of residents throughout the G.T.A. region, and we would love an opportunity to earn your trust and business.

CATEGORIES
Design/Build
SERVICES
# New Custom Construction # Site and Architectural Plans # Design–Build # House Remodeling & Renovations # Home Improvements & Room Additions # Kitchen Remodeling and Bathroom Remodeling # Remodeling to Accommodate Disabilities # Other Construction Services # General Contracting
BRANDS
# BRIKS Lifestyle # BRIKS Developments
STYLES
# Bespoke # Modern # Contemporary # Transitional # Traditional
SPECIALITIES
# Bespoke Construction # Luxury # New Custom Design-Build
WEBSITE
http://briks.ca
YEAR ESTABLISHED
2000
NUMBER OF EMPLOYEES
25
RETURN POLICY
Customer Satisfaction is # 1 priority
LICENSES
TARION
MEMBERSHIPS
CANADIAN HOME BUILDERS ASSOCIATION
LIABILITY INSURANCE
Yes
PROJECT MINIMUM
$60,000
WRITTEN CONTRACT
Yes
WARRANTY TERMS
As per TARION
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