Artycon Custom Construction

Formerly 1 Stop Shop Services
Basement Renovation
Markham ON L3T 1S9
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HomeStars  >  Basement Renovation in Markham  >  Artycon Custom Construction  >  Lower level renovation
Carol in Toronto
Carol in Toronto
1 review Toronto, ON

Lower level renovation

Thank you for completing the project on time, but honestly my experience with Amir has been difficult. I believe that a professional company should be able to take the customer’s input into account when making decisions on THE CUSTOMER’S home renovation... and unfortunately that hasn’t been the case. Many decisions in regards to material and design/ease of use were assumed, and eventually became a problem after it was installed. Small finishing details I had to consistently go over myself and ask Amir to fix. Because this was a relatively small project, he felt that a breakdown of the costs (labour and material) didn’t need to be provided to me, so instead each item was given to me as an individual invoice to pay IN CASH. Even thinking about it now, I’m not sure what exactly I paid for.

I never thought hiring a project manager would end up putting so much management duties on myself due to the lack of detail.

My advice is: if you know what you want to do, go directly to the source, whether it’s a construction team, or cabinetry company... you will pay a lot less and get the same results, but probably more professional (as per my past experience).

Nevertheless, thank you Amir for your time and efforts.

Thank you to HomeStars for letting me edit my review.

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Company Response

Hi Carol,
Thank you very much for your great feedback...
It was also great working with you through the project. I look forward to work with you and your family for future projects.

Hi Carol,
I hope you are doing well...
It is very sad to see your great review has been changed so abruptly... As I always mentioned, it is our duty to make sure our clients are happy and served with an excellent customer service. We provide steps to protect customers interest to the best of our ability by make sure their project is done by professionals, providing and controlling their budget and making sure project meets the deadlines...
Our company takes customer service very seriously, and we are surprised to hear about the issues you experienced. We would like to apologize for any and all inconveniences experienced throughout your project, however our attempts to contact you have not been successful. We hope to hear back from you soon so we can have an opportunity to address any issues you may have encountered, at your earliest opportunity, please contact myself at (416) 400-9746 or and hopefully we can find a way to resolve your concerns. Thanks again!