Found their ad on Kijiji that advertised a set rate for a few hours that included truck, equipment, wrap, etc.
Was prepared to pay more in case it took a bit longer.
Two men showed up late and completely unprepared and unable to move furniture, claiming no one loaded the necessary items into their truck.
It was hours and we were waiting for these said items to arrive - doilies, wraps, blankets etc - eventually I asked to speak to this supervisor, who ended up being downright rude, asking me why I was harassing his workers. He was not the same mans Rana that had answered upon booking, and assured me there would not be more hidden expenses.
They took the deposit, and then added a whole bunch of stipulations doubling the agreed amount.
Then, the driver tells us that the same amount of time it took to load, is the same amount of time they must bill us to unload. It was absolutely crazy, considering they took forever to load, and that we were moving from a condo to a home which was a lot faster to unload.
They only told us this after they loaded the truck and demanded the money before they would follow us.
Many things were scraped, leaked, left behind and broken.
We were so utterly disappointed with them.
The second worker was there on his first day and felt so badly for us that he spoke to me on the side that he had no idea that this was how they conducted business and that it was his first day. He even offered to vouch for us if we filed a complaint somewhere - unfortunately it has been a while and J have misplaced his number. None the less, this was an experience I will never forget. They cost us our entire savings starting in a new location, and Should be shut down for their dishonesty, and lack of care for customers. Please do yourself a favour and hire people who care and do a great job - they charge the same and it would be peace of mind.
- Approximate cost of services:
- $1,275.00