Rapid Home Solutions ripped me off.
This company had a door to door salesman sell my mother a furnace and tankless water heater. The cost of this equipment and service is likely 100% more than it should have been from a reputable contractor.
The company used a subcontractor to install the equipment and the install was poorly done. As a licensed plumbing and heating contractor myself I can say that all the corners that could be cut to make additional profit were cut. I’m not confident that this contractor used qualified tradespeople.
There was no permit issued by the City of Calgary for this work and the equipment had been in operation (when it works) for the last three months without being inspected. If there were a fire or other tragedy the company would have no responsibility. The provincial operations manager (***) told me over the phone that a permit had been pulled from the City of Calgary for this work. I called to verify this claim and confirmed that there were NO permits issued for the work done.
The salesman promised great performance from this equipment but the promises have fallen short and the performance does not meet expectations.
My mother feels as though this company is preying on seniors and she has been greatly taken advantage of.
I absolutely would NOT recommend this contractor to anyone and we are conferring with the governing bodies to find a course of action.
This is a letter my mother wrote to the BBB and city of calgary.
My name is **** and I am a senior citizen. On or about August 22, 2018, **** ******(phone #***-***-****) came to my door. I have a very noticeable sign on my front door which says "no agents peddlers, or solicitors". But **** ******* rang my door bell anyways.
To make a long story short, he sold me a furnace and a hot water on demand.
I had no idea that the furnace required a permit. Let me repeat myself, I am a senior citizen, age 73, and I don't know about these things. **** made no mention of a permit or of an inspection to follow.
One morning I got up, turned the furnace up, and it didn't go on for 30 minutes. Then it came on and worked well. Then another morning I turned the furnace on and it didn't go on for 1 & 1/2 hours. I called **** ****** and the call went directly to voice mail, and shortly after that, *******, the installer, came over and looked things over and said there was nothing wrong. My son, *****, asked him about the permit and ******* said "not my problem, phone the office."
So, I'm stuck. The old furnace has been ripped out, the new furnace is installed, the company has my money, ******** has been paid, and I have not had a permit taken out and I've had no inspection. If I had a fire, would my insurance cover the damage? I don't think so. I need a permit taken out and an inspection!!!
While **** ******* was filling out forms for me to sign, he made no mention of a permit or an inspection.
I'm so upset. I feel that I have been taken advantage of with this whole situation.
P.S. The fresh air intake is getting its air from within the furnace room. Is not the fresh air supposed to be coming from the outside? Also, there is a 6" pipe letting cold air into the house all day and night. Doesn't that negate the efficiency of the heating system?