Steve has never let me down. In the middle of a heatwave, our AC broke down and I wasted time calling other places that wanted to charge me hundreds just to come by and even then, they couldn't come for days. I called Steve and he was able to squeeze me in on the same day. Within an hour or so, the AC was fixed and Steve was on his way - no unnecessary attempts at up-selling things i didn't need - like other companies do. Next time I will call him first!