Scarboro Garage Doors Ltd.

This is weeks in the coming, but with 2yr old twins running around, it's hard to get anything done. I chose this company based on the high recommendations on HomeStars. Ryan and Matt and Scarboro Garage Doors was recommended to me by Markham Garage Doors, as they are a subsidiary of them. Ryan came and gave me a quote for a brand new door and garage door opener. His quote was $300 less then another competitor had quoted me. I signed off on the contract and was told that it would take 4 weeks for the install to happen, as their manufacturer took this long to supply them with the door. By the third week, I called to check on the status of my door/install and was told by Matt that it still hadn't come in. The forth week passed and no call or install. I called the following week to only find out that the door wasn't shipped and they did not know when it would be coming in. They did NOT communicate that information to me prior to my phone call to them. I decided to cancel the service at this point as there was no timeline given or guarantee when it would arrive. The owner of Markham Garage Doors, Chris, then called and to his credit, owned the problem and fixed the issue within a timely manner (I was very impressed with Chris' integrity to stand by his company and fix it, whereas other companies perhaps would not have because this was the manufacture's fault). Ryan came and installed the door (he did a really good job and was really good with my elderly dad). My only concern with this company is a lack of communication. The company knew in advance that the door was not going to be shipped from the manufacturer on time. A phone call and a solution presented at the time of knowing about the problem would have been appreciated rather then being left in the dark and having to call to find this out after the fact.