Westridge Cabinets Ltd.

Kitchen & Bathroom - Cabinets & Design
Red Deer County AB T4E 1B9
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Reviews for Westridge Cabinets Ltd.

Average customer rating:
8.6 10 (57 reviews)

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Brian in Edmonton
Brian in Edmonton
7 reviews Edmonton, AB
0/10

Master ensuite vanity cabinet

We ordered a vanity cabinet in May 2017. Due to delays getting a contractor, we were not ready for installation until Feb 2018. Westridge service coordinator said because our order was small she would see if the warehouse could store our cabinets until we were ready. Westridge was accommodating of our situation. Very nice of them.
We finally got our contractor going in January 2018. We paid in full for the vanity in Feb 2018 and asked for delivery Feb 7. Service coordinator confirmed delivery for Feb. 7. We waited all day, and no cabinets were delivered. We and the contractor tried contacting the service coordinator throughout the day to find out when the delivery was coming and no reply. In the following days, we contacted the service coordinator and the business manager in Edmonton almost every day and no reply. I dropped by the Westridge Edmonton location in person on Feb 9 and met with the business manager and she apologized. She said the warehouse did not ship the cabinets and did not inform them. As far as they knew, the cabinets had been shipped. This points to a flaw in the internal communications between the Westridge warehouse and their Edmonton office - seems to me that there should be some process to verify orders, shipments, and deliveries. As of Feb 14, the day I am writing this review, still no cabinets and still no communications. No courtesy phone call, text, or email to let us know there has been a delay, the cause of the delay, or an expected new date of delivery. We have no information on when we can expect our cabinet.
Due to delays on our end, we can understand if our cabinets got tucked away in some corner at Westridge's Red Deer warehouse and perhaps are difficult to find. What would be nice is some communications to let us know. I looked at a few other reviews, and I notice that other customers have concerns with communications. There appear to be some serious shortcomings in post sale coordination and pre-delivery communications and my advice to Westridge senior management is this is an area you need to address. Poor customer communications will eventually hamper the growth and continued success of your company.
I will note that we went with Westridge for our master ensuite vanity cabinet because we had a great experience with them on our kitchen cabinets. Our kitchen cabinets are great quality and we had on-time delivery and flawless installation. We wanted to support an Alberta company.
Our experience on the vanity cabinet has not been as satisfactory.
I am hoping by writing this review that someone in Westridge will notice and get back to us because email and phone calls don't seem to be working.
Update Feb 20, 2018 - still no sign of vanity cabinet.
Update Mar 16, 2018 - still waiting for cabinets. Left voice mail. No response. Updated rating from 2/10 to 0/10. They will have to show us some exceptional service in the future for me to update the rating to something better.
Update Mar 21, 2018 - cabinets finally arrived! Yay! Disappointed to find out they have stain problems on four out of five drawer fronts and they built the middle tower cabinet wrong. Who builds a drawer cabinet as two separate pieces and then expects to fix it by adding two more gables to it?

Review has 1 previous version
2 of 2 people found this review helpful.
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ncmjchambers
ncmjchambers
1 review Morrin, AB
8/10

complete Kitchen, bathroom and laundry room renovation in a condo

New kitchen cabinets, laundry room cabinets and bathroom vanities. Cabinets were designed and made in Red Deer but were not installed by their carpenter. Contact people were very accessible to answer questions and design cabinets. It did seem that it took,quite a long time to finalize plans but once they were designed delivery was as promised and all cabinets arrived in excellent condition. The only small thing that was not as requested was the wood finish on the inside of cabinets and I am ok with it now that i have gotten used to it. I am happy with the quality of the hardware that holds the shelves buy do find it really difficult to change the distance between shelves. . Love the way the cabinets doors close. Love the overall appearance of the cabinets

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IHBS in Spruce Grove
IHBS in Spruce Grove
1 review Spruce Grove, AB
10/10

Kitchen Renovation

We are a very busy renovation company and our client was thrilled when they saw their new cabinets which we Installed that were supplied by Westridge. The transformation was unbelievable. They were easy to deal with and the communication was superb.

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Company Response

Thank you for your review! We are so glad to hear that you had a great experience with Westridge Cabinets! It is always a pleasure working with you IHBS.

joel.sawatzky
joel.sawatzky
1 review Red Deer, AB
8/10

Bathroom Renovation

Very happy with the service. We got a vanity for our ensuite renovation as well as another vanity for a guest bath

Weren't always happy with how long it took for someone to get back to us by phone or by email. I didn't like always having to leave a message. Also took a long time ordering. We had a faulty drawer and that took about 6 months to finally clear it up and get it resolved. But all in all we are happy with the final outcome.

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Company Response

Hi Joel, we are glad to hear that you are happy with the final outcome! If you are available to discuss the delays further, we would love to hear from you offline. Customer service is important to Westridge Cabinets and we are always striving to improve our service.

66wikster
66wikster
1 review Red Deer, AB
10/10

Kitchen modification

Helped me refine a solution that was reasonable and practical. Then produced a product that was on schedule and very good quality too.

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Company Response

Hi 66wikster, thank you for your excellent review! It is always great to hear positive feedback about our products and turn around time.

henhaus42
henhaus42
1 review Calgary, AB
10/10

Pantry

It was handled in a professional manner. John met with me and went over the specs and the cost. There was a bit of a glitch for delivery but that was resolved and the job was completed by a very personable and skilled installer. Thanks

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Company Response

Hi henhaus42, thank you for your great review! We are glad that we were able to rectify the situation for you.

Stellar m.
Stellar m.
1 review Spruce Grove, AB
10/10

New kitchen

Product looks good insulation was good and installer was good to work with
thank you
Manfred

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Company Response

Hi Manfred, it is always a pleasure doing business with you. Thank you for the review!

drengel
drengel
1 review Lacombe, AB
8/10

Kitchen renovation on a rental unit

They were affordable and efficient. The cabinets were cost effective but they added a modern look and wow factor to my rental suite.

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Company Response

Hi drengel, I am so happy that our cabinets gave your suite a modern look that you love! It is always a pleasure working with you :)

HomeStars in Toronto
HomeStars in Toronto
1 review Toronto, ON
10/10

Renovations

In recent years I have required cabinet doors in order to complete the jobs at hand and have been very pleased with the results.
In this case it was a local business that needed some renovations done in their new office space so they needed extra cabinets which I supplied. I was making sure the doors ordered matched the original cabinet doors of a previous business. Westridge was able to find the correct finish and style needed.
The business owner was very happy with the end results and customer satisfaction is the ultimate goal. I would highly recommend Westridge Cabinets to anyone looking for good product and great service. Thanks to all the folks who helped me in completing another job.

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Company Response

We are so glad that we were able to provide the style and finish that you like. Thank you for the great feedback on our service.

djboddy
djboddy
1 review Red Deer, AB
9/10

Kitchen renovation, bathroom upgrade and replacement of defective cabinet doors (plastic cover becoming detached from base).

Covers were replaced and returned as promised.
Project 2 was the replacement of baseboards and bathroom kick boards after new flooring installed. Randall (red Deer manager) was careful and thoughtful. The solution was not obvious. In the end the installation was done quickly and professionally. We were very pleased with the process and resultant product. Thank you Randall and Westridge.

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Company Response

Hi djboddy, we're glad that you are happy with the service, and we will pass your kind words onto Randall :) we are so glad that you had a positive experience! Thank you for your review.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Westridge Cabinets Ltd.

Life Happens In Your Gathering Place!
We believe that the kitchen is the ‘heart of the home’. It’s the place where we spend quality time with our family as we cook, and decompress after the day’s events. At Westridge Cabinets, our mission is to bring our client’s ideal kitchen to life, using their unique style as a benchmark for our designs. We have been designing, manufacturing, and installing kitchen cabinets since 1983, always with quality at the backbone of our process. Your dream kitchen awaits! Get started by visiting one of our showrooms.

Westridge Cabinets Are Proudly Manufactured In Alberta! Westridge Cabinets are made 100% in Alberta. For over 30 years we have delivered reputable quality and service that our customers know and love. Working with a full team of quality kitchen cabinets manufacturers, we keep our process in-house from start to finish.

CATEGORIES
Kitchen & Bathroom - Cabinets & Design
PRODUCTS
Custom made cabinets for your kitchen, bathroom or laundry. Westridge Cabinets come in virtually any wood, colour, stain and style.
SERVICES
Cabinetry, Kitchen Design, Bathroom Design,
STYLES
Cabinet Styles: With customizable details to fit your unique style, Westridge Cabinets offers many different styles of cabinets. Whether you’re looking for traditional, contemporary, transitional, or modern styles of cabinet doors, we are proud to manufacture them all. Your gathering place isn’t complete without a style that compliments your home, as well as your family’s lifestyle. Cabinet Finishes: The finishing touches on your custom made cabinets are often the most exciting. With Westridge Cabinets, your cabinetry is glazed and perfected with the highest quality of finishes from sprays and paints to UV lacquer, and everything in between. All our cabinets are finished with great care and precision, therefore transforming your cabinets into your ideal style. Wood Species: Being able to customize your cabinets begins with choosing the right wood species that is both functional as well as attractive. From Canadian sources, Westridge Cabinets prides ourselves in delivering exceptional materials to our clients using quality wood. Your options range all the way from hickory and maple to oak and walnut, as a result you’ll get exactly what you’re looking for.
SPECIALITIES
Recessed Panel: Known for their functional focus and clean lines, recessed panel allows the creation of spaces that range from modern, to traditional. Raised Panel: For those with a flair for the ornate, raised panel creates the refined and sophisticated signature of a true classic, as a result it is a popular choice. Slab Panel: Ultimate simplicity and clean lines. Slab panels create any style from contemporary to industrial with its distinct lines and right angles. View Slab Panel
WEBSITE
http://westridgecabinets.ca/
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