I bought 2 new toilets from Lowe's. The employee who helped me, Deborah, was not very helpful or knowledgable. I paid an amazingly high price for delivery, installation and removal of both toilets. She neglected to sell me 2 new water lines!! The installer, John, was very nice. But, he told me I had to run out and buy 2 new water lines, while he was removing the existing toilets!! The toilets look nice and work well. But, I was not too impressed with the Company's employees.