Francis Fuels Ltd

Heating & Air Conditioning
28 Concourse Gate, Unit 12 Ottawa ON K2E 7T7
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Patricia in Ottawa
Patricia in Ottawa
1 review Ottawa, ON
1/10

new furnace

Francis Fuels Ltd
613-723-4567
28 Concourse Gate, Unit 12
Ottawa
ON
K2E 7T7
CANADA

I am a senior and when my furnace was installed the start up was way too loud. I complained but was told it was normal. A few months later I ask for someone to come out and check it, however; again I was told its normal...then after the first winter with this uncomfortable sound at every start up the free first maintenance man finally corrected the problem. it took a year before the problem was fixed! As well I waited 6 months before a return visit to add the necessary plastic drain hose so I wouldn't have water on my basement floor. I wouldn't recommend this company to anyone.

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Company Response

Patricia thank you for your review.
It is my understanding from our service manager, that all of your concerns have be addressed and solved. Looking forward to looking after your home comfort for years to come. Please contact our Service Department, should you have any concerns.