Park Royal Homes

Builders
Edmonton AB T6B 2S4
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Park Royal Homes
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46%

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Reviews for Park Royal Homes

Average customer rating:
3.7 10 (16 reviews)

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Rajdeep in Toronto
Rajdeep in Toronto
1 review Edmonton, AB
0/10

Poor customer service

I bought a new house in 2019 . I noticed a plastic piece missing from the roof frame wood is visible due to this and rain is damaging it . I contacted their customer service i got a replied back after a month. And they said that they do not cover any damage that occur due to high wind . I did not expect that from them but i dont recommend this company to anyone.

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Marley in Sherwood Park
Marley in Sherwood Park
1 review Sherwood Park, AB
10/10

Great Experience with Park Royal Homes & Graham

My experience with Park Royal Homes was great. They made it easy from start to finish. They were able to answer every question and concern that we had. The house is built excellently with a lot of upgrades as it was a showhome. They were very reasonable with negotiating and met at a price where it worked out for both sides. They were very quick to respond and understood that we were under a time crunch. Their sales rep, Graham in Aspen Trails, was amazing to work with. He went out of his way to help us every step of the way with the numerous questions we had as being first time home buyers. Graham always answered his phone in a quick or reasonable amount of time. Graham is very knowledgeable in regards to the whole home buying process and if he was not sure on something, he would find out right away for us. The home we purchased was one of the first homes we looked at in our search. We looked at so many other homes and nothing compared to how much we loved the one we ended up buying. The entire experience with Park Royal Homes was great and will recommend to anyone going forward!

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Private User
Private User
Private User reviews Markham, ON
10/10

Manning sales manager Casey

excellent customer services listen to clients. hard worker, easy to deal with, He did very excellent job to clients. available anytime and very professional services. Recommended to 100 to clients. Homes excellent design.

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Akb in Sherwood Park
Akb in Sherwood Park
0 reviews Edmonton, AB
0/10

Shawdy Home Builder

Our home was built in 2001, we were not the original owner although we did purchase the house in 2003. I am utterly disappointed from what I have noticed in the build!
This is a 2 Storey house with a TV room above the garage, the roof of the garage is not inline with the wall of the bonus room! Halfway along the face of the exterior wall the trusses are not square! Even though this is now June 2019, I am lost for words and frustrated. We had been experiencing water leaking into the garage, I had paid for the full replacement of refinishing the exterior siding and trim. We still are experiencing a considerable leak.
This isn’t a simple settling of the ground! I know this with pictures of proof from 2003 when we first purchased the home! I am not even sure how it had passed inspection.... I would not build with this company!

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3/10

Worst builder I have dealt with and it was #5

Built with ParkRoyal in Aspen Trails sh pk. Moved Apr 2018 and still having issues. We had 43 issues on list (emails to prove this) and still not resolved. When we moved in I told them our shower was not draining properly. They came out and “fixed it” and on our 31st day water came through the basement ceiling and damaged my coffee table too. Have not received any compensation. The plumber came out days later and showed Larren their supv and I the photo of a toilet paper roll being used as part of the plumbing under the shower. I was appalled. Issues include missing screens for weeks and it was a hit summer and could not open windows, missing light fixtures, microwave not installed and missing trim kit, wall not painted and showing green dry wall and no baseboard in master ensuite, fireplace completely tiled over unlike plans showing opening for tv to be hung; damaged floors and cupboards, cut my upgraded counters incorrectly and did not put in tip out under sink; shelves missing in laundry room, broken window put in, put up lights with finger prints, when shower leaked workers left hand prints over walls and eventually I cleaned as cleaners did not come for 6 weeks, did not put taps on tub as per plan and came back to fix but did not put wand in tub as paid for, deck nailer placed on back of house when it was cancelled and had to add siding afterwards and the list goes on. Some of these things have been fixed or I have allowed a solution for. I asked for some compensation but was told that I was given 3 under counter storage units for no cost. This was the solution for not getting the tip out. However they put in ones that were not agreed on and do not fit. We thought the cost was good but in the end every upgrade costs so much you are better off with a different builder. I have not shared most of my issues, just a couple and I have the emails and pictures to support these comments.
This was my 5th build and the worst. If building in this area, go with Coventry Homes. We used them for our Emerald Hills home and would recommend them by far. We had a couple of issues with them but they stood by and fixed them. Even compensated us for things that were not directly their fault but the trades they used. I Believe that there is always going to be a few issues but it is how you go about fixing the issues. DO NOT BUILD WITH PARK ROYAL. I am only doing this review to save you the grief we have endured.

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JD in Edmonton
JD in Edmonton
2 reviews Edmonton, AB
10/10

New Home

We bought our first new Home from Park Royal Homes at Crystallina Nera Way NW in the North East of Edmonton. Our experience with Park Royal Homes has been amazing. During close out/walk through training, the Builder explained all that we needed to know from insurance to the operations of our appliances. We haven't any significant issue with the house. A few concerns were immediately taken care of. Communication with Park Royal Homes Customer service has just been great. This is a great builder and they care about the satisfaction of their homes owner. I will recommend and use them for my future work.

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JD in Edmonton
JD in Edmonton
2 reviews Edmonton, AB
10/10

New Home

We bought our first new home from Park Royal Homes at Crytallina Nera - North East Edmonton. Since we moved in we haven't had any issues. Before we moved in things were explained to us in detail at their office and subsequently during a walk through/teaching session. They did an amazing job by showing us how everything worked in our new home and warranties. The house was very clean both in and outside. Subsequent support and communication has been amazing. We are happy and definitely will consider them for future work.

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Bender19 in Edmonton
Bender19 in Edmonton
1 review Edmonton, AB
0/10

Not professional, don't care about quality.

They cut corners every where.
Employ unskilled non ticketed contractors.
They just want your money.
Take no pride in what they do.
They are a business that some how got into building homes, instead of being a home builder that grew into a business.
They didn't even clean my place before I moved in.
There is a reason they are not Accredited by the Better Buisness Buro.

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Caroline Unruh from Sherwood Park
Caroline Unruh from Sherwood Park
1 review Sherwood Park, AB
8/10

New home

We are very happy with our new Park Royal Home in Aspen Trails! Everything was well explained and that really helped us to understand the process and deadlines which are associated with home building. From the sales consultant to the interior designer and also the guys building our home, everyone was very helpful. When our kids are older, we’ll be back to see these guys for a bigger home!!

0 of 1 people found this review helpful.
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Brian from Spruce Grove
Brian from Spruce Grove
1 review Edmonton, AB
0/10

New House Build

This builder is one of the worst I have ever dealt with. Once you sign the contract they are extremely difficult to deal with. When issues arise they find any reason not to take responsibility for there mistakes. We had a mold issue in our basement which they came in to fix. They didn't treat the area correctly and now the mold has returned and is even worse then before. I brought a mold remediation company to evaluate the situation and get a quote/report. I submitted the quote/report to Park Royal that clearly shows that the manor they treated the mold the first time was 100% incorrect and actually promoted mold growth. I asked them to bring in the proper personnel in to deal with the mold properly. The response I got back was no surprise. They said the warranty had expired and they would not do anything to correct the issue. Now I'm suck with a bill to fix this problem even though it is an issue they should be responsible for. This is just one of many issues I have had with them but don't have time to list them all. I would never recommend this builder to anyone and would strongly urge anyone thinking of building with them to reconsider.

2 of 2 people found this review helpful.
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