We called for service on washer last year and when the tech arrived, the washer started on its own. The tech was understanding, had a sense of humor and did not charge us for his wasted time. Last night, we called last moment as our dryer broke. With a family of five and leving for a trip today, it was awesome that they made their way in freezing weather late in the evening to replace the heater in the dryer. It runs perfect now. Both gentlemen were polite, efficient and in good spirits for late in the evening! I will gladly recommend this company to my family and friends!