Petra Renovation

Floor Laying & Refinishing
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HomeStars  >  Railings in Mississauga  >  Petra Renovation  >  Rude, Non Professional Communication and Below average stair work
Truth in Toronto
Truth in Toronto
5 reviews Toronto, ON
5/10

Rude, Non Professional Communication and Below average stair work

Petra Renovation
647-334-3354
Richmond Hill
ON
L4E 4V7
CANADA

Amazing hardwood flooring work. Below average stair work. Veneer paper used for stair siding. I was told that’s the industry standard. From time to time I was told not sure how it’s done in my country but that’s how it’s done in Canada. Paul used F****** word on phone. Was promised it will be done in 4 days but done in 6 days. Portion of basement 1/4 round of different colour. Tried to convince Paul that it’s a different colour but in vain. I would suggest if you could please get some other contractor.

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Company Response

Here at Petra Renovation we treat all our customer polite, doing our job professionally and always deliver the best results.
Not only the flooring job was amazing but also the staircase one.
I have tried to explain you that stairs recapping means solid wood on treads and veneer on risers and stringers. It is not possible to do it other way unless you are aiming for a new staircase to be build from scratch.
Despite you being rude in language and attitude from the very fist day of the job, I didn’t pay attention and even I was providing side services free of charge.
The conflict appeared when you refused to make the last payment, a significant one, using as an excuse a piece of ¼ round that was looking slightly different from the one next to it. I explained again that the oak takes color in a different way depending of the grain but was useless.
Your review here, 0 out of 10 was obviously based on bad intention rather than objectivity.
It is not possible to put picture of your job in this message but I will create a new gallery with your job because I am proud of the results.
Thank you!

Previous versions of this review:

Truth in Toronto
Truth in Toronto
5 reviews Toronto, ON
5/10

Rude, Non Professional Communication and Below average stair work

Petra Renovation
647-334-3354
Richmond Hill
ON
L4E 4V7
CANADA

Amazing hardwood flooring work. Below average stair work. Veneer paper used for stair siding. I was told that’s the industry standard. From time to time I was told not sure how it’s done in my country but that’s how it’s done in Canada. Paul used F****** word on phone. Was promised it will be done in 4 days but done in 6 days. Portion of basement 1/4 round of different colour. Tried to convince Paul that it’s a different colour but in vain. I would suggest if you could please get some other contractor.

Was this review helpful?
Company Response

Here at Petra Renovation we treat all our customer polite, doing our job professionally and always deliver the best results.
Not only the flooring job was amazing but also the staircase one.
I have tried to explain you that stairs recapping means solid wood on treads and veneer on risers and stringers. It is not possible to do it other way unless you are aiming for a new staircase to be build from scratch.
Despite you being rude in language and attitude from the very fist day of the job, I didn’t pay attention and even I was providing side services free of charge.
The conflict appeared when you refused to make the last payment, a significant one, using as an excuse a piece of ¼ round that was looking slightly different from the one next to it. I explained again that the oak takes color in a different way depending of the grain but was useless.
Your review here, 0 out of 10 was obviously based on bad intention rather than objectivity.
It is not possible to put picture of your job in this message but I will create a new gallery with your job because I am proud of the results.
Thank you!