The Post Hole Company

Recently we contacted The Post Hole Company and discussed what we needed with Marlene in customer service. Marlene was extremely helpful and was a pleasure to deal with, she organized our job Four 12foot fence post to be installed.
They arrived on time and the three young men were very professional and obliging, finishing the job quickly.
We highly recommend The Post Hole Company.
Thank you. Ed & Catherine

Crew showed up on site... made recommendations for most economical and efficient way to repair my fence. They removed existing posts, installed new posts and cleaned up in about an hour. Highly recommend this company.

Watch out for hidden fees. They charged me $10 to lift each post. $50 to rent a tool. Quoted me $500, ended up paying $830! Threatened to refer me to collection when I complained. The "owner" was very rude and pompous! Never again will I deal with them. Read Homestar reviews before you call anyone.

They did professional job. Request locate underground pipe line before digging. Save a lots of time for my fence project. They taught me how to install fence by myself. Thanks them very much.

I contracted The Post Hole Company to dig 11 holes including pouring concrete in my backyard in August 2017. In short, their scheduling was a mess, their customer service was a joke (I am talking about Marlene's professionalism in taking care of customer request and the owner, Andy's ignorance of such issues), and the quality of the holes are so bad that I have to dig out the post hole they poured and re-do it myself.

Scheduling seemed always to be a hassle, and we'd settle on a time but the crew did not show, this happened for at least several times. After many attempts, they finally came and dig all the holes. The crew was quite friendly but the owner who operated the digging machine seems a bit impatient. The worst thing is they did not carry enough portland so I actually offered to use my own car and took one of their crew members to buy 3 bags from a nearby home centre. Little did I noticed that this shortage of portland would make such a pain for me.

First I noticed the concrete start to scale and sink in the post form, then I recall when pouring concrete they did not compact the concrete at all, just pour it in and that's it. So after some time the concrete started to settle and the structural strength was greatly compromised. I was hoping this would not post a problem for my deck. However, in Jun 2018, when we are ready to put deck post on the concrete piers, I noticed one of the post bases (a metal bracket that is sunk in the concrete) was very weak. Using my bare hand with not a not of force, I easily pulled the base out of the concrete. I started to contact the company regarding this issue. I sent pictures to Marlene, the customer service staff, and requested they come and fix it. I was scheduled in for Jun 20th, but they did not show. Then I was scheduled again for Jun 23rd, again they did not show. Up to this point, I had made regular calls for about two weeks trying to have them come and fix the issue, but no success. On Jun 26, I tried to call again, but simply no answer on the phone, so I keep trying, only to noticed that Marlene hung up the phone without answering and then later she BLOCKED MY NUMBER! This was so ridiculous that Marlene actually accused me of making too many phone calls even though I just want to talk to her about scheduling a site visit so they can fix their problem! Then I start emailing back and forth with Marlene, and in the end she was trying to take a bureaucratic stand and say that even though this is a job that they've done wrong, they need to do a new locate, and wait for more than a month to fix this one problem. I took that as she was just avoiding taking responsibilities, I asked to talk to the owner, Andy. Marlene said he would contact me as soon as possible but it's been a month and I haven't heard anything from them.

I make a video recording the poor quality of the concrete pier so you can see yourself their work. Do not use this company. See for yourself: https://youtu.be/uO2nIYXPTCg

They showed up on time, worked really hard and completed the job quickly. They were professional and the cost was what they said it was going to be on their website. I would recommend these people to my mother. Good experience.

The Post Hole Company completed did a great job completing what was not an easy dig. Our backyard is very rocky and it took some perseverance to get the job done. They also advised us on the best way to complete the rest of our job. I would for sure recommend them to family and friends.

Georgetown