The Post Hole Company

We had postholes dug and posts installed for a large backyard fence. The office and the team were friendly, communication was good, and they were on time, fast and efficient. They even managed to navigate through my garden space and were careful not to damage any plants. Would definitely recommend!

We hired the Post Hole Company just to do holes and install posts for our backyard. Biggest contractor mistake we have ever made. The day ended with the crew ripping out newly cemented fence posts and leaving wet cement in the holes, when we would only pay for completed work.

He’s a bit more detail as to how the day played out.

Initially, it seemed like it was going well – Steven, who I think was the foreman, was pleasant and worked to smooth over any issues with our neighbours. We dug about two thirds the holes and all was good.

Then it started to go sideways. Steven had gone to another site and left Max, the hole digger, in charge. He had started to making “don’t touch my holes” comments to my husband and father in-law, when they were reviewing the work that had been and had began to raise concerns with the post hole locations. My neighbour had asked that their existing fence be left for consistency, so we were trying to navigate existing post holes with a new fence and keeping both fences as close as possible. Max said that we needed to spend an additional $70 per hole to dig by hand and get closer to the fence. We proceeded with this to get the job done.

When the crew got to the last hole, they said they could not dig the hole any closer to the fence leaving about a foot between my neighbour’s existing fence and our new post hole. This would not only look odd, but make the fence crooked.

Because they said they could not get it any closer, my father in-law stepped in saying he would deal with it later to make the fence straight. Max obviously had a bit of an attitude, and was not keen on this idea for whatever reason. At this point, Max demand that we pay for all the full cost for all the holes, even the ones they had not set. We were fine to pay for what they had done to date, but there was no way we were paying for work before they had completed it, especially with the conflict that was arising on site.

My husband then asked to speak to the owner on the phone to discuss the concerns. We were never told that payment was required upfront and it seemed a bit odd that we were not asked for a deposit then suddenly be told half way through the job that they needed payment in full. Max arranged a phone call with the person we were told was the owner stated that “he has to side with his site guy on this”, and stated they needed payment for the whole job. You can’t actually call the company with customer issues via their phone number – you can only deal with someone who quotes/schedules the work or leave a voicemail for customer care.

When we refused to pay the full amount of the work, Max started swearing at us and then it GOT SIGNIFICANTLY WORSE! The contractor started instructing staff to remove posts from holes that had fresh concrete thinking they would force us into payment for the entire job. They threw fence posts that we had purchased on the ground with wet cement and left wet cement in the holes thinking that we would have no choice but to pay them – basically blackmailing us. We ending up paying for the holes that were dug, and told them to get off our property and leave. We then brought in our handy man/family members to clean up the substantial mess – 10 post holes filled with wet concrete, fence posts that were covered with wet concrete. My guess is every crew is on a commission to upsell and they didn’t like it when we said we could do it ourselves.

We also discovered that one of our shovels went missing after the crew left site.

Needless to say, I would NEVER RECOMMEND THIS COMPANY TO ANYONE.

Professional looking team wearing company T's, very courteous and pleasant, they arrived on time and efficiently dug and set the posts. They even cleaned off some concrete splash on one post, after I said to not worry about it. Highly recommend TPHC!

FIND ANOTHER COMPANY
I used these guys last year for 8 holes and liked what they did. This year I had 32 holes and a disaster. Starts off with rescheduling for week because, too hot, then too windy, then machine broken, then guys don't want to work, then brought the wrong bit. And when we pressed to at least have a firm date we were offer the option to find someone else. Once the work happened it was OK, except for posts in the wrong location for a custom gate, concrete splash on the metal posts, posts not in line. Called about the one post in the wrong location on a Wednesday, was unable to get a date a time when it would be fixed. On the following Monday I received calls they want to come and fix it, but when I told them I had the gate modified and mentioned the issues with the workmanship, the response I got was to never contact them again. I suspect that like most customers that are unhappy they just move on. I almost did the same. NOTE It was not just that there was a problem with the work, it was how this company behaved when this did not go to plan or when there was an issue.

After installing my fence backwards, they came back to fix it and promised to close in my deck and add a bracket to fix the gate, made 15 calls and every time they promised to come back tomorrow, they never came back and my biggest mistake was paying them for empty promises.

The Post Hole Company exceeded my expectations right from the start. The job was scheduled promptly and executed professionally. I highly recommend The Post Hole Company as their expertise made a difficult job of removing post foundations damaged by a storm look like a simple task.

In need of a quick turnaround I searched google to find this company. First call was answered promptly and my needs were addressed and suggestions were given. Marlene handled the phone calls and emails with upmost clarity and swiftness. Best part of the service was getting email updates with timing and schedule changes for when to expect the crew onsite. Most people don't understand weather, traffic and hold ups can change the expected arrival times....Marlene kept on top of this all day.
Crew arrived on time.
The Crew consists of well polished individuals led by Andy. In uniform and you an tell everyone knows their part of the job. Andy also managed and directed the crews to run effeciently and streamlined the process. Well maintained equipment was used.
The crew even helped out with squaring off some posts that weren't marked with no hesitation when asked too.

Job was finished promptly and within the timing originally discussed.

Will hire again without hesitation.

Thanks to Andy and his team
Marlene was a pleasure to speak with a managed the schedule and details.
A+

Far exceeded our expectations. Very knowledgeable and professional staff.

From our first point of contact with Lexi to the finished product, everything was a breeze.

It took a total of 2 days for them to build 240 feet of fence (which is as straight as an arrow by the way)! First day, they took down our old, ugly fence and installed brand new posts. Second day, they built our entire fence and 2 double gates which look exquisite!

Our fence looks incredible and we couldn't have made a better decision than to hire them.

Great quality. Professional staff. Friendly and polite. Amazing workmanship. A+++++!

Andy showed up a day late “due to weather” and immediately started criticizing my guys working on a deck in which he quoted and did not get the job. When the deck guy put him in his place and told him to work on what you were hired for and we will work on what we were hired for, well he didn’t like that. After he took my payment he then kindly informed me that he has contacted various inspection guys as my workers aren’t doing the job right. Needless to say I work for government and quite familiar with the bylaws and when the city inspector did come he couldn’t believe it wasn’t a neighbour who complained but a contractor complaining about another contractor! Inspector also complimented how amazing the deck looks and due to it being less than 24” off the ground, no permit is needed! Andy’s fence posts are all uneven heights and a few have way too much concrete that has settled above the grade of my backyard. He treated his student workers like they were just there to do the hard parts while he rode around on his machines. Wouldn’t recommend this company to anyone and certainly would never hire them again.

Guys showed up and went above and beyond my expectations! Post holes are lined up perfectly, they mixed perfect concrete, cleaned up after themselves and were all friendly and professional from start to finish. Will definitely hire again.