The Post Hole Company

From the get-go, these guys were super cool and made the whole process a breeze.

The crew showed up right on time, did their thing with a smile, and my fence posts are standing tall and proud. What I really loved was how they kept me in the loop - no surprises, just straight-up good communication.

If you're on the lookout for top-notch service and a team that knows their stuff, The Post Hole Company is where it's at. I'm stoked with the results and can't recommend them enough. Big thanks, y'all!

FOR A COMPANY THAT DOES ONLY ONE THING , THEY COULD NOT DO IT WORSE. LITERALLY BOOKED 5 DIFFERENT DATES. SHOW UP WHENEVER THEY WANT THEN THREATEN YOU WITH CANCELLATION FEE. THEN OF COURSE THE JOB ' IS NOT WHAT WE EXPECTED" AND HAVE TO CHARGE MORE. DECK FOOTINGS OUT OF SQUARE. THE ONLY THING THEY DID RIGHT IS DIG THE HOLE , WELL ACTUALLY THE MACHINE DID THAT PART.

Had a very smooth experience with Phil and his team for Dig & Set of 11 posts 6x6x10, 12 holes, and costing $880 (cheaper than equipment rental, delivery, and concrete if I did it alone). The team of 4 arrived as expected at 9:25am and were finished by 10:40am. My fence posts are along a hedge and a huge tree all other fencing or digging companies either didnt respond or demanded the removal (at a fee of course), but Phil was able to get through roots and place the posts where I had flagged. They started with a string line, sprayed the locations, then dug & poured concrete. Phil also provided some suggestions about how I should best continue with building my fence. I was worried because of some harsh online reviews, but if you read their website FAQ then everything will be smooth!

I had hired the Post Hole Company back in March 2022 to complete the digging and setting for my fence. First off, what a professional company! From the initial phone call for pricing - the ladies in the office were really professional and well aware of what I was in need of. The crew came on site and began working immediately. Everything went smoothly. I highly suggest the Post Hole Company! Great work - Would 100% use you again! Thank you for everything.

Simple project. Needed 4 holes dug, for sono tubes to be placed 48” deep minimum as per standard bylaw requirements. Foundation was for a gazebo so standard need to ensure top surface of all 4 sono tubes were level was essential.

The Post Hole Company has no ability to ensure the foundations they dig are level at the surface. I had to spend time to level out their post holes as best I could while they were getting upset with the time required.

The posts were still not level once poured. I had to do use a number of shims to level the gazebo out as best as possible.

As another review mentioned, the quality of concrete they use is Very substandard. My drill went instantly through the concrete and the bolts would not hold.

Once on site I received an email from the company advising that the soil was filled with rocks (it was not) and that I had to immediately approve double the charge they had quoted or they would leave instantly and not drill or pour the foundation. When I showed them photos of their drilling once completed, showing there indeed were no rocks they basically said “too bad”.

They left a huge mess of gravel and concrete on the front driveway and street. It took us 2 1/2 hours to clean their mess up. I advised the company of the mess and they just didn’t care.

I absolutely would never use this company again. I wanted to share this information.

I had them do 13 fence posts and 6 footings. It looked like they'd done a good job when they left, although they didn't use the sonotubes I'd purchased and told them I wanted used. However later I found out that the concrete was mixed wrong and is so weak it crumbles by hand.
The owner seemed apologetic and offered to do a full repair, but when it got down to details, I would be left with a crappy repair job and another mess to clean up after them. Instead of this he gave me a less-than-half refund.

This company did a fantastic job right from the booking process to the logistics, coordinating and the guys doing the work were fantastic . They were knowledgeable. The price was fantastic for the service I recieved. I would definitely recommend this company to anyone looking for post holes or footings done. Cant say enough about them

Don't hire this company for more complicated or custom jobs. they do well if the holes are in a simple pattern (straight line). They Don't know how to make things square. I had have them come back to fix the job....this was really hard to do. Getting a hold of them and fixing it wasn't easy. They don't fill the hole with concrete all the way. they dig down to deep on some hole and don't adjust the post. you really have to watch and tell the crew what you need. they need a lot of hand holding. if you don't want to stress out after they leave with the bad work they do, don't hire. read the other reviews they have on here. I'm not the only one saying these things.

They mentioned the price as a low-cost price per hole however they more than quadruple the price mentioning that there is stone that they have to get through. As a general contractor I know there is always stone so be very wary about the cost they give you each hole in fact I comes close to $200 per hole. The work is also poor quite a bit of a mess left behind and they don’t level their posts so if you use their service make sure your posts are straight both bottom and top. Once you call back stating an issue you are literally ignored

Initially contacted and booked the job April 1st. Lots of set backs between now and what would become my final install date which were mostly due to weather, so no ones fault.
I had Initial booking, and communication correspondence with a nice lady by the name of Marlene in early April which went smooth, as did the locate follow ups and the notifications regarding the need to reschedule a couple times that were handled by another lady, not sure her name which also went smooth.

The day the install was to occur is where things unraveled and unraveled quickly. I was one of the last appointments to be booked on the day. I raised concerns about crew fatigue, by laws that do not permit work after 7pm when it was suggested to me that workers can work up to 9pm, and a few other concerns I had. I was responded to with a canceled appointment and ultimately, even though I did suggest that I would prefer not to cancel my appointment. But my concern regarding proper install and finish by being that last appointment of the day after the crew would have completed several other jobs was legitimate as I had experienced worker fatigue on other job sites in the past but this concern seemed to be dismissed. Because of this correspondence I did suggest that I would prefer not to leave a negative review in a follow up email And that I would like to connect with the owner to discuss things further. Ultimately the owner, or someone who appeared to be such, did call me, and immediately had a defensive tone. I was half expecting based previous dealings with contracting companies, that the owner of the company would call me back to have a reasonable discussion and address concerns in had raised in an amicable fashion so we could get things back on track, but unfortunately this did not occur. Instead what I encountered was what appeared to be a disgruntled owner who went off immediately and took issue with the mere fact that I had indicated within one of my emails that I may be inclined to leave a my negative experience review. Once the semi confrontational back and forth between the owner and myself had wrapped up I ended up without a company to install my fence posts, and they lost a customer. But I didn’t get a sense that he was to concerned about this. To the owners credit no curse words were exchanged between he and I which is always good and i believe our call ended with respective begrudged thank you, again another good note.

I can’t speak to the work the crew would have done as I did not have the pleasure of getting to meet and work with them, it’s certainly possible that they have rendered good work irregardless of the time of day, but I will never know.

To the owner that took offence to the tone, or content of my emails, there are better ways to deal with people, it’s easy to loose your cool, I was probably guilty of this myself during our call but had you simply called and instead of being on the offensive addressed my concerns in a proper fashion we would have likely been able to sort something out.

No two experiences are ever alike so should you opt to work with this company I hope you have a better experience then the one I had because based on pictures it looks like this company has the capacity to do good work.

Date of initial contact to book services April 1st
Booked install date May 6th
Date of service termination May 6th