You were advised of the length of posts to purchase, but you bought shorter ones to save a buck and maximize your profit.
You did not make mention of the concrete barrier wall we had to demolish in order to dig the post holes. You didn't mention it to us because you knew that concrete wall demolition is not in the scope of what post hole companies do.
You were NOT upfront about the scope of your project and you disregarded our site preparatory instructions. It took us 1.5 hours to get to your project location but we decided to cut our losses and leave as there was nothing for us to do. You begged us to stay and help you.
The only way to accomplish any work on your site was to rent a jackhammer. We advised you that you would need to at least pay for the rental of the equipment to which you had agreed. (We covered the diesel and hourly wages for our crew).
We were also forced to suspend HEAVY 6x6 posts in concrete. We had to use more portland and gravel than normal in each hole to be able to suspend those posts. That also increased the cost per hole.
We did not charge you anything extra in labour. In hind-site, we should have.
Now we have a dirty review from a hack of a contractor who is dishonest, unfair and greedy.
We'd like to say it was a pleasure working with you, but it wasn't. We too will never again do business with you. We only hope that going forward, you conduct yourself professionally, quit cutting corners and give customers the respect they deserve with quality workmanship!
The Pompous "Owner" of The Post Hole Company Corp.