New Depths Underpinning Inc

Foundations
Toronto ON M6S 4E7
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Foundations
New Depths Underpinning Inc
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Reviews for New Depths Underpinning Inc

Average customer rating:
10 10 (27 reviews)

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Dawn from Toronto
Dawn from Toronto
4 reviews Toronto, ON
10/10

Underpinning for a 100+ year house

If I could give Mark and his amazing team more then 10 I would! Mark was great from the start: he was the only company that would accept the challenge of our old house with a massive tree in our front yard; he consistently communicated with us, always keeping us updated on progress; he reassured our nervous neighbors; he kept on budget and on schedule; his crew was always in a great mood often signing while they work and finally we achieved the amazing results we hoped for! This has been the best experience for us and we have been through many renos. I would highly recommend Mark and his team.

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Company Response

Thank you very much Dawn (and Phil!) for your review of my business New Depths Underpinning. We really did have a great time working on your project and are so happy that you are pleased with the results. I will admit that the massive tree was a bit intimidating initially - however the plan we came up with ultimately was really quite simple and effective. Your neighbours were all so helpful and kind. You've got a great street. Hoping we get an invitation to see the finished space in a couple months! Stay in touch,
Mark & the New Depths Underpinning Team

Helen in Toronto
Helen in Toronto
3 reviews Toronto, ON
10/10

Amazing underpinning - exceeding expectations!

Mark and his team did an amazing job with our basement underpinning renovation. Mark was an absolutely pleasure to work with. His communication was always clear and complete with all necessary details. We felt very informed and expectations were very well managed at all times. We would highly recommend Mark and his team! Thanks Mark for the fantastic work!

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Company Response

Thank you Helen for your review of my business New Depths Underpinning. I appreciate your kind words and maybe even they are too generous. Your project had some challenging site logistics (especially for bin location, soil removal, and concrete delivery) and I still do have regrets that we did not do a better job managing the impact to the front landscaping in your case. I am looking forward to seeing the newly finished basement and my offer remains open to help you with the refresh on the front, let's stay in touch!
Mark & the New Depths Underpinning Team

robsim
robsim
2 reviews Toronto, ON
10/10

Basement underpinning/lowering

We live in a 100+ year old semi in Toronto with a typical low basement (6.5'). Having worked with contractors professionally and personally for many years, I can easily say that hiring New Depths was one of the best renovation decisions we've ever made. Mark communicated exceptionally well, ensured everything was understood prior to doing the work, coordinated with other trades for sewer/water main replacements and electrical work, addressed issues as they came up, didn't charge extras for unexpected findings, and had a crew on site every day for the duration of the project. His crew was polite and very diligent in their effort. Honestly, if you're looking to do this type of job, there's really no need to look anywhere else. The result for us was fantastic and I would recommend New Depths without hesitation.

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Company Response

Good morning Rob and thank you very much for your review of my business New Depths Underpinning Inc. Despite the winter weather, the crew established a very steady rhythm on your project and we were able to finish even a little bit ahead of schedule. Those small unexpected findings always occur on these projects, and we're happy to deal with them as they come up. I hope your finishing project also goes smoothly and you're enjoying your new basement very soon.
All the best - Mark & the New Depths Underpinning Team

Graeme
Graeme
2 reviews Toronto, ON
10/10

New Depths did an outstanding job

New Depths sets the benchmark for a home renovation contractor. Mark and his team were an absolute pleasure to work with from our first meeting. Our basement underpinning project was completed on time, on budget and to a very high standard. When unforeseen challenges arose, Mark was completely unflappable. The entire team was courteous, communicative, honest and diligent. I highly recommend New Depths for any project within their scope of work.

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Company Response

Thank you very much for your kind review of my business Graeme. The entire team at New Depths Underpinning wishes you and your family a wonderful holiday and I hope that you are very soon enjoying all aspects of your new basement.
All the best, Mark & the New Depths Underpinning Team

Sabrina
Sabrina
2 reviews Toronto, ON
10/10

Reliable Contractor - Highly Recommend!

We used New Depths for our basement concrete floor and drain work. Mark was extremely accommodating and was able to start/turnaround our project in a very short timeframe. Mark's level of professionalism is exceptional. He walked us through every step of the process from beginning to end. His team was reliable, on-time and always left the project clean.

I would highly recommend Mark and his team!

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Company Response

Good afternoon Sabrina and thank you very much for your review. The timing of your initial inquiry really worked out well for us both I think! It was good fortune that I had a bit of capacity in my schedule for a job like yours - quite often if it is not a full underpinning project we certainly can squeeze it in and offer very fast turnaround times! I am fortunate to have a very conscientious team at New Depths Underpinning. Whether large or small, we try to treat all of our projects with the same level of attention, diligence, and professionalism. It was also very nice to meet, work, and do some networking with your father. Hopefully our paths cross again in business in the near future. Good luck on the remainder of your project and please don't hesitate to reach out again!
Mark & the New Depths Underpinning Team

P Ball in North York
P Ball in North York
1 review Toronto, ON
10/10

Underpinning

Mark, along with his entire team at New Depths have been an absolute pleasure to work with. As a general contractor, having a subtrade like New Depths involved with a project is always a plus, it is rare to have a subtrade excel on all levels - Mark and his team do not disappoint. Mark’s Engineering background is evident throughout, from pre-construction meetings, assessing site conditions, problem solving, follow up, communication skills and professionalism are all attributes I am always looking for on my jobsites. Will have New Depths on my next Underpinning Project. Well done!

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Company Response

Thanks KB for your review of my business. Your underpinning project in High Park / Roncesvalles area had some unique challenges including ultra-tough soil and rubblestone foundations. Maikel, Rafa, Jae, [myself!] and the rest of the New Depths Underpinning team put in some long hours pounding through that blue clay, but the new 8.5ft basement ceilings make it all worthwhile! Love the new 18ft steel span beams as well, it's a fantastic open space! Myself and my team certainly hope to work with you in the future as well.
All the best over the holidays!
Mark & the New Depths Underpinning Team

Private User
Private User
0 reviews Toronto, ON
10/10

Underpinning of century-home basement

Working with Mark and his team was a dream from start to finish. Of all the companies we met with, his proposal was the most thorough, and throughout our project he quickly problem solved any issues that arose. Our house had very old foundation (1888!), and his team delicately and competently poured each new concrete footing by hand, and also divided each wall into further sections than required, in order to create the most stable support for our house.

When our finishing contractors arrived, they said it was the cleanest underpin job they had ever seen, and Mark's commitment to excellence made their job so much easier. We would not hesitate to recommend Mark and New Depths to anyone looking for an underpinning job!

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Company Response

Thank you so much K & B for your kind review of my business New Depths Underpinning. We were very happy to help with your basement lowering project and I am certain that the new space will be enjoyed for many years to come! Stay in touch, thanks again.
Mark & the New Depths Underpinning Team

rv12345 in Toronto
rv12345 in Toronto
2 reviews Toronto, ON
10/10

Basement Underpinning

We hired New Depths to underpin our basement including installing piping for infloor heating and enlarging a window and constructing a concrete window well for the new window. We were very happy with the work and everything was done on time and on budget. The team kept everything tidy and communicated well with us and our neighbours too (as we have a shared driveway).

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Company Response

Thank you very much Rich & Terri for your review of my business.
I am certain that your new basement apartment (8ft++ ceilings!) will be absolutely fantastic when it is complete, and I'm happy that New Depths Underpinning could contribute to the project. It was a great project from start to finish - flush underpinning detail all around, all new basement drains, new/longer structural steel columns, and 3.2" R10 insulation laid under the slab for the hydronics infloor heating loops. Maikel, Rafael, Jae, myself, and the rest of the team thank you for welcoming us into your home everyday and we hope for an opportunity to see the new space when it is complete!
All the best.
Mark & the New Depths Underpinning Team

Susan A.
Susan A.
4 reviews Toronto, ON
10/10

Underpinning and concrete sidewalk

After the brilliant underpinning of my basement, I again chose Mark at New Depths for the job of my new walkway. And once again he didn't disappoint! Always professional, capable and most reliable! I highly recommend meeting with Mark before starting any project of this kind!
Susan Asquith

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Company Response

Thanks so much Susan! My team and I greatly enjoyed taking on another project for you - thank you for having us back! I can certainly understand that the existing cracked, heaved, and improperly graded concrete walkway you had would have been a nuisance to maintain and shovel off in the winter. Those issues should be a thing of the past with over 60ft of new high strength concrete poured and now finished with a gentle & consistent slope away from the house! If you ever need anything please don't hesitate to reach out.
Mark & the New Depths Underpinning Team

jing in Toronto
jing in Toronto
1 review Toronto, ON
10/10

The best choice to have New Depths Underpinning Inc.

We had New Depths underpinning flyers since 2017. In 2020, We decided to digging our basement, we gave him a call, he was so nice and patient to explain what need to do and what need to keep eye on it. Because we didn’t know anything about our basement construction. He spent time and step by step to tell us what his job and suggesting。 He gave us a very detail quote. After what, we called others companies and got their quotes, no one showed us that details quote and reasonable. After construction started, we had good communicate. We knew what he was doing this week and next week. We did not even to ask. His team is so professional and trustworthy. Every day before the team finishing, they cleaned the basement and sidewalk and make sure all work place is tide and clean.
Our house is over 100years, he spends time to help us to replace beams and fixed the wall in basement. We are so appreciated Mark and his team, if possible, we would like to give them 6 stars.

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Company Response

Hi Jing, thank you very much for your review. While all of the homes we work on certainly get a structural overhaul yours did present some additional opportunities for improvement. We replaced an old drop beam & post system (and some random wood posts & jackposts!!) with new TJI full span lumber which really opened up that south room into a great new space. The 28ft of new steel flush beams in the main room was also a fantastic improvement and we're so glad you made that decision as the space looks really great now. In an old home like yours underpinning not only gives you the new headroom you are looking for - but it also significantly strengthens and solidifies your foundation. The entire New Depths Underpinning team is so pleased with the outcome and we can't wait to see your finished space a couple months from now! Please do not hesitate to reach out in the future!
Thanks again for your business Jing, and thank you so much for your hospitality during our time in your home.
Mark & the New Depths Underpinning team.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about New Depths Underpinning Inc

New Depths Underpinning Inc provide high quality, reliable and cost competitive basement lowering and underpinning services. This can include engineering design, securing permits, demolition of existing basement, lowering basement, installing beams to open up space, in-floor plumbing and drainage systems, interior damp-proofing, basement walkouts, and more!

CATEGORIES
Foundations
SERVICES
Underpinning (section method), Bench footing, Lowered basement with support beams, Basement walkout.
SPECIALITIES
Call Mark today for free project review and free quotation.
WEBSITE
https://newdepths.ca/
YEAR ESTABLISHED
2017
PAYMENT METHOD
E-Transfer, Cash, Cheque
LICENSES
Fully insured and licensed for underpinning.
LIABILITY INSURANCE
Yes
DIPLOMAS
BASc, Mechanical Engineering, University of Toronto
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Yes, ask for details.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.