Reliant Home Comfort

Heating & Air Conditioning
Richmond Hill ON L4C 2M9
Write a Review
Write a Review
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

77%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Reliant Home Comfort

Average customer rating:
8.3 10 (11 reviews)

Sort by

ML in Windsor
ML in Windsor
1 review Windsor, ON
0/10

Reliant Home Services, Richmond Hill, On

Extremely upset! No call backs (15 or more long distance calls) to repair
NEW in Dec. 2017 furnace and air conditioner. Apparently it was installed wrong and not up to code. The unit was leaking (wrong slope of pipes), we had a carbon monoxide issue and the thermostat I found out recently was not compatible with the furnace! Cost to fix by local company was $781. Now another call to them - Dustin this time - A/C faulty - 30 degrees for 3 days - no show of Reliant! Local company came out to replace the thermostat and fan speed issue - that fee was $185.32. I sent the bills and a letter with no response just like call backs. Why do they answer "hello" and not by company name? No money back so far! Guess the next step is a legal one!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Was this review helpful?
Andrew in Richmond Hill
Andrew in Richmond Hill
1 review Richmond Hill, ON
1/10

Furnace and water heater installation

This is my second review of this company. My first one is at the bottom of this. And YES it is Reliant Home Comfort that I am dealing with.

After reading the response from the company I called Dustin back a 4th time and once again had to remind him of who I was. He continually says he is upset with what has happened and that he is going to fix the problem and call me back. He has NEVER called me back!
It turns out as he told me that they don't have their own installers/salespeople they hire outside contractors to do their work, and Reliant Home Comfort doesn't even supply the equipment that is installed in your home. this experience has become a nightmare and i am quickly regretting letting them into my home.
I'm still hoping they will come through and make this right at which time I would change my review, but, I'm thinking it may a lost cause.
Please beware of who you have do your work, check them out thoroughly. I thought I had with Reliant Home Comfort.

Review #1
The installer made a real mess in my home. He had alot of water leak on the floor while removing the old water heater causing damage to paperwork I had not yet filed. The furnace was damaged before he even installed it. I called the salesman back and he just have me the runaround. I called the company and found out that the salesman had been fired and was told they would make sure they fixed this issue. I have called them on two occasions and was told they would get back to me and have not yet done so. I would like this fixed but it would seem nothing will get done.
I'm very disappointed with them and the way they have (not) handled my situation.

Was this review helpful?
Company Response

We are terribly sorry to hear about this unfortunate event that took place at your household. I believe you may be confusing our company with a company called Reliance Home Comfort as we do not have any record of this situation occurring in our records. Kindly contact the office at 1-888-882-4415 as we would be happy to see if there is anything we can do to help you with your situation. Our office has not received one phone call regarding this matter.

Thanks and talk soon,

Management
Reliant Home Comfort

Susie in Vaughan
Susie in Vaughan
1 review Vaughan, ON
10/10

Installation of furnace, attic insulation & window sealing

We are happy with the service provided by Reliant Home Services. They installed the furnace efficiently. Attic insulation was done very neatly and efficiently. All the cracks on window frames were sealed properly. All the tasks were performed within the time frame they promised.

Was this review helpful?
Company Response

Thank you for the kind words susie! We are glad are glad we could install your equipment in a neat and timely fashion.

Do call us if you have any question or concerns !

Take care !

Management
Reliant Home Comfort

Mark in Toronto
Mark in Toronto
1 review Richmond Hill, ON
10/10

Furnace install

i was helping my mother find a company to change out her old furnace.

This company was great! they beat out all the quotes i had sought, Delivered and installed the new unit exactly when we had scheduled, we're in and out fairly quickly, and to my mother's delight, made sure to leave the place as clean as when they had came me

No complaints here. :)

Was this review helpful?
Company Response

We are happy to hear we were able to offer great pricing to your mother! We truly believe not only giving the best prices in the GTA, but giving outstanding service and installation quality that just can't be matched!

Take care !

Management
Reliant Home Comfort

Camille in Brantford
Camille in Brantford
1 review Brantford, ON
10/10

Happy Customer

We purchased a Goodman furnace from Reliant Home Comfort. Neil and Andrew did an excellent job installing the furnace and addressing any issues that came up. We were also very pleased with the sales rep, Ali, who was quick to respond, knowledgeable and honest.
Would highly recommend.

Was this review helpful?
Company Response

We at Reliant Home Comfort take pride in not only our excellent pricing, but our abilitly to give outstanding customer service as well !

We appreciate your business and look forward to helping you with any of your Hvac needs in the future!

Have a nice day and take care!

Management
Reliant Home Comfort

MOHI in Toronto
MOHI in Toronto
1 review Toronto, ON
10/10

AC REPLACEMENT

KEVIN NAJMABADI RELIANCE HOME COMFORT ADVISOR PROVIDES EXCELENT CUSTOMER SERVICES. HE HAS STRONG CUSTOMER SERVICE SKILLS. HE IS THE BEST. HIS EXPLAINATION ABOUT AIR CONDITION, FURNACE, AIR HANDLER UNIT IS VERY SKILLFULL. HE IS VERY KNOWLEDGEABLE ABOUT HOME COMFORT APPLIANCES.

Was this review helpful?
Private User
Private User
1 review Toronto, ON
10/10

Water Heater

Very happy with the company's service on my water heater replacement. Technician Arash did his best to provide me same day service. The water heater was installed without any hassle and making damage to my house. Thank you for a good job done!

Was this review helpful?
Company Response

Thank you for the kind review !

We at Reliant Home Comfort truly believe in making sure our installations are not only completed with the highest standard of quality , but we are extremely efficient, fast, and neat as well.

Please let us know if we can help you with any more of your future Hvac needs!

Sincerely,

Management
Reliant Home Comfort

Mara in Toronto
Mara in Toronto
1 review Toronto, ON
10/10

Needed new system

we needed new furnace and ac. Spoke with Alex B. Very courteous and professional. Set us up with a complete turnkey system where we don't have to worry about anything. Very positive experience!

Was this review helpful?
Company Response

You are very welcome!

We take pride in our professional and courteous staff. All of our staff at Reliant Home Comfort have at least 10 years of experience in the industry.

We do take pride in our ability to maintain a high quality of work and customer service.

Thank you and take care!

-Reliant Home Comfort Management

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

Is this your business?

Receive leads and respond to reviews.
Claiming is easy and free.

Claim this business
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.