Three years ago we had ductless heat pump splits installed on the north side of our home by another vendor. Now we wanted the south and west side done. We met Chris at the Toronto Home Show. He took the time to listen to our needs and gave us a quotation for 3 three-head Mitsubishi air conditioner/heat pump system. We are familiar with the prices for this type of system and were pleasantly surprised with the very reasonable quotation we received.
The system was scheduled for installation within three days. We have experience with the installation challenges our 80-year-old home poses with its thick brick and block walls and I honestly was not looking forward to trying to clean up the dust that I had experienced the last time that was a natural byproduct of coring through the walls.
Imagine my delight when Farid and his team proceeded to install three units with barely any debris left on the floors! They worked efficiently and made sure to clean up after themselves. The job included installing the heavy compressor onto a wall mount on the outside of the house, covering the exterior pipes and installing the electrical connection to our breaker panel. Everything was done to perfection. When the units were tested everything was absolutely silent! I could only tell they were working because I could feel the airflow.
I am absolutely ecstatic that they took such care to leave my home with minimal residue. The whole job took just over 8 hours and as he left Farid shook my hand and thanked me for the business. His professionalism blew me away.
Thank you for your business, and we greatly appreciate such a glowing review of our services here at Infiniti Air Whitby.
INFINITI AIR WHITBY
February 28th update
This whole thing keeps going. Gas company charged me a fee for not having the tag delivered after 2 calls to infiiniti that the gas man is coming. Gas company is saying they have not received a tag no one has called them. They record everytime anyone calls about a file. No one has ever called about my file. This company has been giving me the run around, no one calling me back Treating me as though I did something wrong and am being unreasonable. There are rebate issues that have not been filed. When I called to ask this time I was ushered off the phone by infiniti.
At the end of the day, is the work done?
Up to code? No, it was not done up to code according to the Gas company.
Now that the job is done and there are 3 minor things to do they have completely dropped the ball.
Send the tag. File for rebates. CALL ME BACK
I'm very confused and just feel like they do not care. I feel bad for leaving such a negative review because the equipment works but I'm tired of dealing with this. You win gas company and infiniti.
I will eat these unnecessary charges and stop thinking about this. Y'all are getting very justified zero star reviews.
Jan 9th Update
This whole saga started when Gas company showed up unannounced.
They red tagged my furnace and hot water tank.
Several quotes later I hired infiniti.
JOb done. I'm happy. What about the tag?
Inifiniti says they got it. They'll take care of it.
30 Days Later.
Gas Company calls asking about the red tag. I call infiniti.
They say they will take care of it.
Yesterday. I get the automated call from Gas Company saying tag hasn't been rectified and someone is coming over today to shut off my gas.
No worries. I'm all repaired.
Gas Company guy is here right now and half of the work is not up to code.
Fail safes installed on wrong pipes, no air intake. Exterior pipes are not installed up to gas code. They were gungho to drill holes in my wall, turns out they didn't drill enough holes in my walls as I needed an air in pipe as well. I have no covering for the pipes. I was told I would be given some sort of sheathing or sleeve as required by code.
Gas Company guy stayed at my house for an hour repairing and gluing/breaking and reworking the PVC pipe they had installed but not glued. Gas company was a peach. First time ever.
Ultimately I'm very disappointed in what i had hoped would be a situation done and dusted. Also, I was told to apply for a rebate during the sale portion but not told in order to register the rebate I needed to pay an upfront fee of $680, which, hey, it is what it is. but this was an unexpected cost for what was already an unexpected cost. Ultimately I feel neglected. I also called infiniti twice about the redtag thing and they assured me it was taken care of. Then gas man comes to clip me.
Communication is everything and this guys, not so great at it. I wonder if they'll reach out now...
I had an issue with my hot water tank and it resulted in me needing a new one as well as a furnace on very short notice. I orchestrated several quotes and Chris from Infiniti was very personable and understanding of my situation. After 4 more quotes I chose Infiniti because of their sales materials, scheduling availability and my talk with Chris.
The 3 man install team were friendly and worked around my finished basement.
Would highly recommend their services.
Before deciding on a product and Installer we read up on CARRIER products in the Internet. After this we contacted our gas provider for a quote. However, as we usually get several quotes for major purchases, we also contacted INFINITI Air and Heat in Whitby. Their representative's courteous, professional and low-pressure presentation gave us the confidence to place our order with them. We expect their follow-up service to be of the same quality and reliability.
Having our AC unit of 16 years recently break down I needed a quick replacement before leaving for holidays. I spent 24 hours receiving 5 different quotes based upon recommendations from friends. In the end I went with Infiniti as they not only came in with a very competitive price, they moved a summer furnace installation to the next business day in order to complete my installation on a Saturday before we left for holidays the next day. They also came 2 hours earlier than they initially offered as we had a family function to attend in the afternoon. Thank you for excellent and personalized service in a timely fashion.
Thanks alot. Customer Satisfaction is One of our Goal.
The furnace wasn't working properly and we called for a technician. Fred Bahrami was the technician that showed up and did a great job. Very informative and very friendly. He made sure the job was done correctly and with this cold weather we really appreciate that kind of service. I would definitely recommend the services of Fred and the company
I highly recommend this company for all heating and cooling needs. Service was so fast and friendly! Furnace was replaced next day and no mess left behind. Drop cloth was also used to protect my floors.
The sales person was very knowledgeable. The installation personnel was polite, accommodating, and completed the job as asked for. I was happy to pay for a job well done.
Thanks Wayne ?