Perry Rose Tree And Landscape

Tree Service
Richmond Hill ON L4C 1V4
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Tree Service
Perry Rose Tree And Landscape
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65%

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How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Perry Rose Tree And Landscape

Average customer rating:
6.5 10 (8 reviews)

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twan2 in Richmond Hill
twan2 in Richmond Hill
2 reviews Richmond Hill, ON
10/10

Tree Pruning - Residential Backyard

I hired James @ Perry Rose back in late July to trim our Manitoba Maple in our backyard. James was highly recommended by various neighbors on our street. James and crew were extremely nice and professional. cleaned up after the pruning was complete and even moved patio furniture around as to not have it damaged. We will happy use and recommend Perry Rose in the future. Please dont read the 1/10 reviews for this company, they are obviously malicious as there are several 10/10 reviews that come across far more genuine.

Thanks for the great work James.

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Matt
Matt
1 review Richmond Hill, ON
10/10

Tree removal

The very best company that has ever worked on my property. Prompt, courteous, considerate of my property, and they clean up like no one was even there. I have had many "tree hackers"...but these 2 guys know exactly what they are doing. When the weather is cooler, they are coming back to trim 30 more trees for me! Wouldn't even consider anyone else! They were polite and very thorough, and broke down every area so I could understand the total cost. The crew understood everything that they were to do. Awesome!

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Fred
Fred
2 reviews Vaughan, ON
10/10

Tree trimming service

James and his crew were absolutely phenomenal. First they had the best quotation from all the other service providers I called. They were right on time, we’re extremely efficient with their 3 man crew, cleaned every last piece of debris from my yard. It’s like they weren’t even there! Highly recommend this professional team to anyone looking for a tree trimming service!

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Private User
Private User
Private User reviews Brossard,
1/10

Trim trees and pruning and remove brush

Don't hire this company, you will regret. Agreed to trim trees and pruning and remove brush, they started the job and left all half of the work behind... tried to contact them repeatedly and left numerous voicemails and have got NO response... very un- professional and highly dissatisfied with there service.

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Company Response

Hi There, we at Perry Rose just recently have obtained access to Home Stars and come across this review. We can assure you from our 5 Star rating on Google that we do not have any unsatisfied customers and we ensure the highest quality of customer care and professionalism for every job we commit too. In the recent months we have not received any phone calls or emails from you in regards to this service. If this is a real complaint about one of the jobs our team has completed please reach out to me directly so we can rectify James Perry at 6472869296.

Michael
Michael
5 reviews Toronto, ON
10/10

Tree branch cutting and trimming

I first contacted this company by submitting an online form on their website. James Perry called me a few days later to make an appointment to visit my house to check out the job and give me a quote. He arrived on time and made some good suggestions about the branch trimming of 4 trees on my property. I thought his quote for the job very fair.
I called him about a week later to set up a day and time to do the job.
His team (3 people) arrived before him to start the trimming job. One person did all the trimming following my instructions perfectly. The other two workers cleared away the fallen branches and got them ready to be cut into tiny pieces by their chipper machine which arrived with James Rose when the trimming was almost finished. Good timing.
The cleanup was very well organized and done well. It took just about an hour to do the job. I was very satisfied with the work done by James and his team. I will definitely use their services again in the future and recommend them to others, too.
Michael Skopit

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Company Response

Thank you so much Michael for the review. We are so happy that we could provide you with outstanding service and we really appreciate the time you took in order to provide insight on your experience!

P.S we love and appreciate all types of referrals!

Lori Loughlin-Pilato from Keswick
Lori Loughlin-Pilato from Keswick
2 reviews Richmond Hill, ON
0/10

Failed Removal of Large Dead Poplar

James rented a massive piece of equipment to assist with removing my 80ft dead poplar. The machine immediately sank when it hit the backyard, destroying my neighbours property. The machine had to be towed out and James left me with the bill for the lift, the cost to repair my neighbours' destroyed backyard AND the 80ft tree is still standing in my backyard. Completely unprofessional. This was an amateur attempt at something that was definitely out of his expertise. I absolutley do not recommend this company.

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Company Response

Hello, I don't recognize the name Lori Loughlin-Pilato as posted.
NOTICE TO READER:
I've recently terminated an employee and suddenly see this "out of the ordinary" review (pls. Review our VALID 5 star reviews on Google).
If this is a valid complaint, I will do my absolute best to ensure you are satisfied as a client of Perry Rose. I've not had any unfinished business or unhappy clients, that I am aware of - ever.
If you would like this matter rectified, kindly provide your name number and address or contact myself - James Perry at 6472869296, directly, in order for me to solve this problem you are having. If this is not provided, The Public should be assured this is a false review and I would assume Home Stars will remove this. Thank you.

Private User
Private User
Private User reviews Toronto, ON
10/10

Beaches

James and his crew showed up when he said they would, did a fast safe job and cleaned up.
Great job very proffessional I would recommend them and have them back again if needed!

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Company Response

Hi There, thank you so much for taking the time to post your experience with Perry Rose Landscaping! We love nothing more than to hear the great feedback from all our clients. Please feel free to reach out to us anytime for any other of your other needs in the future!

Private User
Private User
Private User reviews Toronto, ON

First Review

1/10

Tree removal

This company received full payment to cut down trees and remove stumps and brush, they started the job and left all trees brush and stumps behind... tried to contact them repeatedly and left numerous voicemails and have got NO response... very un professional and highly disatisfied with this so called SERVICE!

0 of 1 people found this review helpful.
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Company Response

Hi There, we are so sorry to hear this! We can assure you that we never leave a job unfinished and ALWAYS clear out our residue. I am not sure where this is coming from as we did not receive any phone calls or emails regarding this job. Please, if this is a real unsatisfied customer of ours reach out to James Perry at 6472869296 so we can clarify and rectify any outstanding issues!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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